In plain language
A quick orientation. The numbered sections below are the binding text.
- Email support@zoft.ai with the details below. We acknowledge within two business days.
- Use this page for spam or unwanted calls and messages from a Zoft agent, illegal or infringing content on a site built with Zoft, or any other misuse of the service.
- Security vulnerabilities go to security@zoft.ai, not here.
1. What you can report
- Unwanted, deceptive or unlawful calls or messages placed by a Zoft agent (the phone number, date, time and what was said help us trace it to the customer).
- Content on a website or app built with Zoft that is illegal, abusive, deceptive or infringes your rights.
- A Zoft agent or Bot impersonating you or your organisation.
- Any breach of our Acceptable Use Policy.
2. What to include
- Your name and a way to reach you.
- The URL, phone number or message you are reporting, with date and time.
- A short description of the problem and, for infringement, the work you own and your authority to act for the owner.
- A statement that the information you gave is accurate.
3. What happens next
- We acknowledge your report within two business days.
- We review it against the Acceptable Use Policy and the law, and may ask the customer to respond.
- Where a report is valid we may disable the agent, site or account, and tell you what we did where the law allows.
- We may forward your report, with your details, to the customer or an authority where the law requires or allows.
Authorities and regulators can send legal requests to privacy@zoft.ai. Read the Terms of Service, Privacy Policy and Trust page for the rules that apply.