AI agent basics
AI agents vs workflow automation: how to choose
Workflow automation follows fixed steps. AI agents decide what to do. How they differ, when each fits, and why most real operations need both working together.
· 2 min read
AI agent basics
Plain-language explanations of how AI agents work, how they differ from automation, and how to keep them safe.
AI agent basics
Human handoff for AI agents: when to pass the conversation to a person
Good AI agents know when to stop. How to design human handoff: the triggers, the summary a person needs, and how the conversation resumes afterwards.
· 2 min read
AI agent basics
How to test an AI agent before it talks to customers
A practical checklist for testing AI agents before launch: realistic scenarios, edge cases, tool permissions, handoff checks and release gates you can repeat.
· 2 min read
AI agent basics
Browser agents: automating work in apps that have no API
A browser agent uses a website the way a person does: it clicks, types and reads the page. When it helps, what can go wrong and how to keep it safe and checkable.
· 2 min read