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Azure Active Directory integration

Manage users, groups, and licenses in Microsoft Entra ID (Azure AD) via Microsoft Graph. Use Azure Active Directory from Zoft voice agents, chat agents, workflows and AI employees.

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  1. Starts withNew User
  2. ZoftAgent or workflow decides what happens next
  3. Then in Azure Active DirectoryCreate User
  4. AndCreate Group
Illustrative flow built from Azure Active Directory’s real triggers and actions.

Zoft + Azure Active Directory

What Zoft can do with Azure Active Directory.

  • 01Voice agentsA phone agent can use Azure Active Directory actions such as Create User and Create Group during the call, then hand off to a person when it should.
  • 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update Azure Active Directory while it talks to the customer.
  • 03WorkflowsStart a workflow when “New User” happens in Azure Active Directory, or use Azure Active Directory as any step on the canvas.
  • 04AI employeesAn AI employee can find and use Azure Active Directory actions on its own, and ask for your approval before it sends or changes anything important.

Actions 17

Things Zoft can do in Azure Active Directory.

  • List UsersLists users in the directory. Supports optional filter and top (page size).
  • Create UserCreates a new user in Microsoft Entra ID.
  • Delete UserDeletes a user from Azure Active Directory.
  • Update UserUpdates an Azure AD user. Only provide fields you want to change.
  • Create GroupCreates a new group in Azure Active Directory.
  • Delete GroupDeletes an Azure AD group by ID.
  • Get User by IDRetrieves an Azure AD user by object ID or user principal name.
  • Custom API CallMake a custom API call to a specific endpoint
  • Get Group by IDRetrieves an Azure AD group by its object ID.
  • Get Enabled UsersRetrieves a single page of enabled users (accountEnabled eq true).
Show all 17
  • List Enabled UsersLists all enabled users in the directory, following nextLink for pagination.
  • List Group MembersLists members of an Azure AD group.
  • Add Member to GroupAdds a user or group as a member of an Azure AD group.
  • Revoke Sign-in SessionRevokes all refresh tokens for the user, forcing them to sign in again.
  • Reset Custom AttributesClears extension/custom attributes on a user or group. Provide the resource type and ID, and the extension property names to clear.
  • Add or Remove User LicenseAssigns or removes licenses for a user. Use addLicenses to add (include disabledPlans to disable specific service plans) and removeLicenses to remove by SkuId.
  • Get Group Custom AttributesGets extension and custom attributes for an Azure AD group. Returns schema extensions and open extensions.

Triggers 3

Events in Azure Active Directory that can start a workflow.

  • New UserTriggers when a new user is created in Microsoft Entra ID.
  • New GroupTriggers when a new group is created in Microsoft Entra ID.
  • New Deleted UserTriggers when a user is deleted from Microsoft Entra ID.

Setup

Connect Azure Active Directory in three steps.

  1. 01ConnectChoose Azure Active Directory in Connections and approve access in the Azure Active Directory sign-in window. Zoft never sees your password.
  2. 02Put it to workAdd Azure Active Directory as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
  3. 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.

More sales and crm integrations.

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FAQ

Azure Active Directory on Zoft, answered.

What can Zoft do with Azure Active Directory?

Zoft supports 17 actions and 3 triggers for Azure Active Directory. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.

How do I connect Azure Active Directory to Zoft?

Choose Azure Active Directory in Connections and approve access in the Azure Active Directory sign-in window. Zoft never sees your password.

Can a voice agent or chat agent use Azure Active Directory?

Yes. Once Azure Active Directory is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.

Can an AI employee work in Azure Active Directory without supervision?

Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.

Put Azure Active Directory to work in your operation.

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