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BigCommerce integration

BigCommerce is a leading e-commerce platform that enables businesses to create and manage online stores. Use BigCommerce from Zoft voice agents, chat agents, workflows and AI employees.

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  1. Starts withCart Created
  2. ZoftAgent or workflow decides what happens next
  3. Then in BigCommerceCreate a Product
  4. AndCreate Blog Post
Illustrative flow built from BigCommerce’s real triggers and actions.

Zoft + BigCommerce

What Zoft can do with BigCommerce.

  • 01Voice agentsA phone agent can use BigCommerce actions such as Create a Product and Create Blog Post during the call, then hand off to a person when it should.
  • 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update BigCommerce while it talks to the customer.
  • 03WorkflowsStart a workflow when “Cart Created” happens in BigCommerce, or use BigCommerce as any step on the canvas.
  • 04AI employeesAn AI employee can find and use BigCommerce actions on its own, and ask for your approval before it sends or changes anything important.

Actions 16

Things Zoft can do in BigCommerce.

  • Get OrderGets details of an order
  • List OrdersLists all orders
  • Search ProductSearches for a product in the catalog
  • Create a ProductCreates a Product
  • Create Blog PostCreates a blog post
  • Create CustomerCreates a customer
  • Delete a ProductDeletes an existing Product
  • List CategoriesLists all categories
  • Search CustomerSearches for a registered customer
  • Update a ProductUpdates an existing Product
Show all 16
  • Custom API CallMake a custom API call to a specific endpoint
  • Find or Create ProductFinds or creates a product
  • Find or Create CustomerFinds or creates a customer
  • Create Customer AddressCreates a customer's address
  • Search Customer AddressSearches for a customer’s address
  • Find or Create Customer’s AddressFinds or creates a customer’s address

Triggers 11

Events in BigCommerce that can start a workflow.

  • Cart CreatedTriggers when a new cart is created
  • Order CreatedTriggers when a new order is created
  • Order UpdatedTriggers when an order is updated
  • Abandoned CartTriggers when a cart is abandoned
  • Product CreatedTriggers when a new product is created
  • Customer CreatedTriggers when a new customer is created
  • Customer UpdatedTriggers when a customer is updated
  • Shipment CreatedTriggers when a new shipment is created
  • Order Status UpdatedTriggers when an order status has changed
  • Customer Address CreatedTriggers when a new customer address is created
Show all 11
  • Customer Address UpdatedTriggers when a new customer address is updated

Setup

Connect BigCommerce in three steps.

  1. 01ConnectChoose BigCommerce in Connections and enter the account details BigCommerce asks for, such as a store name or token.
  2. 02Put it to workAdd BigCommerce as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
  3. 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.

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FAQ

BigCommerce on Zoft, answered.

What can Zoft do with BigCommerce?

Zoft supports 16 actions and 11 triggers for BigCommerce. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.

How do I connect BigCommerce to Zoft?

Choose BigCommerce in Connections and enter the account details BigCommerce asks for, such as a store name or token.

Can a voice agent or chat agent use BigCommerce?

Yes. Once BigCommerce is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.

Can an AI employee work in BigCommerce without supervision?

Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.

Put BigCommerce to work in your operation.

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