ChatNode integration
Use ChatNode in Zoft workflows, voice agents, chat agents and AI employees. Use ChatNode from Zoft voice agents, chat agents, workflows and AI employees.
- API key
- 2 actions
- Starts withA call, a chat message or a schedule
- ZoftAgent or workflow decides what happens next
- Then in ChatNode
Ask Chatbot - AndCustom API Call
Zoft + ChatNode
What Zoft can do with ChatNode.
- 01Voice agentsA phone agent can use ChatNode actions such as Ask Chatbot and Custom API Call during the call, then hand off to a person when it should.
- 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update ChatNode while it talks to the customer.
- 03WorkflowsUse ChatNode as a step on the workflow canvas, alongside the other apps in your stack.
- 04AI employeesAn AI employee can find and use ChatNode actions on its own, and ask for your approval before it sends or changes anything important.
Actions 2
Things Zoft can do in ChatNode.
- Ask ChatbotSends a message to your bot and get back an answer.
- Custom API CallMake a custom API call to a specific endpoint
Setup
Connect ChatNode in three steps.
- 01ConnectChoose ChatNode in Connections and paste an API key from your ChatNode account.
- 02Put it to workAdd ChatNode as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
- 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.
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FAQ
ChatNode on Zoft, answered.
What can Zoft do with ChatNode?
Zoft supports 2 actions for ChatNode. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.
How do I connect ChatNode to Zoft?
Choose ChatNode in Connections and paste an API key from your ChatNode account.
Can a voice agent or chat agent use ChatNode?
Yes. Once ChatNode is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.
Can an AI employee work in ChatNode without supervision?
Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.