Formitable integration
Restaurant reservation and guest management platform. Use Formitable from Zoft voice agents, chat agents, workflows and AI employees.
- API key
- 16 triggers
- Starts with
Message Sent by Customer - ZoftAgent or workflow decides what happens next
Zoft + Formitable
What Zoft can do with Formitable.
- 01Voice agentsA phone agent can use Formitable actions during the call, then hand off to a person when it should.
- 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update Formitable while it talks to the customer.
- 03WorkflowsStart a workflow when “Message Sent by Customer” happens in Formitable, or use Formitable as any step on the canvas.
- 04AI employeesAn AI employee can find and use Formitable actions on its own, and ask for your approval before it sends or changes anything important.
Triggers 16
Events in Formitable that can start a workflow.
- Message Sent by CustomerTriggers when a message is sent by the customer.
- Order PlacedTriggers when a takeaway order is made or a gift voucher is purchased.
- Booking FailedTriggers when a booking fails.
- Booking Option CreatedTriggers when a booking option is created.
- Booking Option ExpiredTriggers when a booking option expires.
- Review CreatedTriggers when a review is created.
- Review RequestTriggers when a review request can be sent to the customer (typically 1 day after reservation).
- Booking ChangedTriggers when a booking is updated.
- Guest Checked InTriggers when a guest checks in at the restaurant.
- Booking CreatedTriggers when a new booking is created.
Show all 16Show fewer
- Booking Option AcceptedTriggers when a booking option is accepted. A booking.accepted event will also be fired.
- Booking Option CanceledTriggers when a booking option is canceled.
- Booking AcceptedTriggers when a booking is accepted.
- Booking CanceledTriggers when a booking is canceled.
- Guest Checked OutTriggers when a guest checks out from the restaurant.
- Message Sent to CustomerTriggers when a message is sent by the restaurant to the customer.
Setup
Connect Formitable in three steps.
- 01ConnectChoose Formitable in Connections and paste an API key from your Formitable account.
- 02Put it to workAdd Formitable as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
- 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.
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FAQ
Formitable on Zoft, answered.
What can Zoft do with Formitable?
Zoft supports 16 triggers for Formitable. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.
How do I connect Formitable to Zoft?
Choose Formitable in Connections and paste an API key from your Formitable account.
Can a voice agent or chat agent use Formitable?
Yes. Once Formitable is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.
Can an AI employee work in Formitable without supervision?
Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.