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Onfleet integration

Last mile delivery software. Use Onfleet from Zoft voice agents, chat agents, workflows and AI employees.

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  1. Starts withTask ETA
  2. ZoftAgent or workflow decides what happens next
  3. Then in OnfleetCreate Hub
  4. AndCreate Task
Illustrative flow built from Onfleet’s real triggers and actions.

Zoft + Onfleet

What Zoft can do with Onfleet.

  • 01Voice agentsA phone agent can use Onfleet actions such as Create Hub and Create Task during the call, then hand off to a person when it should.
  • 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update Onfleet while it talks to the customer.
  • 03WorkflowsStart a workflow when “Task ETA” happens in Onfleet, or use Onfleet as any step on the canvas.
  • 04AI employeesAn AI employee can find and use Onfleet actions on its own, and ask for your approval before it sends or changes anything important.

Actions 33

Things Zoft can do in Onfleet.

  • Get HubsGet many hubs
  • Get TaskGet a specific task
  • Get TeamGets an existing team
  • Get TasksGet many task
  • Get TeamsGets many existing team
  • Clone TaskClones a task
  • Create HubCreate a new hub
  • Get AdministratorsGet many administrators
  • Get WorkerGet an existing worker's details
  • Update HubUpdate an existing hub
Show all 33
  • Create TaskCreates a task
  • Create TeamCreate a new team
  • Delete TaskDeletes a task
  • Delete TeamDelete an existing team
  • Update TaskUpdates a task
  • Update TeamUpdate an existing team
  • Create AdministratorCreate a new administrator
  • Delete AdministratorDelete an existing administrator
  • Update AdministratorUpdate an existing administrator
  • Force Complete TaskForce completes a task
  • Create WorkerCreate a new worker
  • Delete WorkerDelete an existing worker
  • Get ContainerGet a specific container
  • Get RecipientGets a single recipient
  • Update WorkerUpdate an existing worker
  • Custom API CallMake a custom API call to a specific endpoint
  • Get DestinationGet a specific destination
  • Create RecipientCreates a recipient
  • Get OrganizationGet your organization details
  • Update RecipientUpdates a recipient
  • Create DestinationCreate a new destination
  • Get Worker ScheduleGet an existing worker's schedule
  • Get Delegatee DetailsGet details of a connected organization

Triggers 18

Events in Onfleet that can start a workflow.

  • Task ETATriggers when a task worker ETA less than or equal to threshold value provided, in seconds
  • Task ClonedTriggers when a task is cloned
  • Task FailedTriggers when a task has failed
  • Task ArrivalTriggers when a task worker arriving at or closer than threshold value provided, in meters
  • Task CreatedTriggers when a task is created
  • Task DelayedTriggers when a task is delayed
  • Task DeletedTriggers when a task is deleted
  • Task StartedTriggers when a task is started
  • Task UpdatedTriggers when a task is updated
  • Task AssignedTriggers when a task is assigned
Show all 18
  • Task CompletedTriggers when a task is completed
  • Worker CreatedTriggers when a worker is created
  • Worker DeletedTriggers when a worker is deleted
  • Task UnassignedTriggers when a task is unassigned
  • Worker Duty ChangeTriggers when a worker status changes
  • SMS Recipient Opt OutTriggers when a recipient opts out of SMS notifications
  • Auto Dispatch CompletedTriggers when team auto-dispatch calculation is completed
  • SMS Recipient Response MissedTriggers when a recipient responds to a notification via SMS, but the organization is unable to handle it at that time

Setup

Connect Onfleet in three steps.

  1. 01ConnectChoose Onfleet in Connections and paste an API key from your Onfleet account.
  2. 02Put it to workAdd Onfleet as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
  3. 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.

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FAQ

Onfleet on Zoft, answered.

What can Zoft do with Onfleet?

Zoft supports 33 actions and 18 triggers for Onfleet. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.

How do I connect Onfleet to Zoft?

Choose Onfleet in Connections and paste an API key from your Onfleet account.

Can a voice agent or chat agent use Onfleet?

Yes. Once Onfleet is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.

Can an AI employee work in Onfleet without supervision?

Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.

Put Onfleet to work in your operation.

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