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Respond.io integration

Use Respond.io in Zoft workflows, voice agents, chat agents and AI employees. Use Respond.io from Zoft voice agents, chat agents, workflows and AI employees.

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  1. Starts withNew Contact
  2. ZoftAgent or workflow decides what happens next
  3. Then in Respond.ioCreate Contact
  4. AndCreate or Update Contact
Illustrative flow built from Respond.io’s real triggers and actions.

Zoft + Respond.io

What Zoft can do with Respond.io.

  • 01Voice agentsA phone agent can use Respond.io actions such as Create Contact and Create or Update Contact during the call, then hand off to a person when it should.
  • 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update Respond.io while it talks to the customer.
  • 03WorkflowsStart a workflow when “New Contact” happens in Respond.io, or use Respond.io as any step on the canvas.
  • 04AI employeesAn AI employee can find and use Respond.io actions on its own, and ask for your approval before it sends or changes anything important.

Actions 9

Things Zoft can do in Respond.io.

  • Find ContactSearch for contacts by name, email, or phone number in Respond.io.
  • Create ContactCreate a new contact record in Respond.io.
  • Delete ContactPermanently delete a contact from Respond.io.
  • Custom API CallMake a custom API call to a specific endpoint
  • Open ConversationMark a conversation as open in Respond.io.
  • Add Tag to ContactAdd one or multiple tags to a contact in Respond.io.
  • Create or Update ContactCreate a new contact or update an existing one by email, phone, or ID.
  • Add Comment to ConversationAdd an internal comment/note to a conversation in Respond.io.
  • Assign or Unassign ConversationAssign or unassign a conversation to/from a team member in Respond.io.

Triggers 7

Events in Respond.io that can start a workflow.

  • New ContactTriggers when a new contact is created in Respond.io.
  • Contact UpdatedTriggers when an existing contact is updated in Respond.io.
  • Contact Tag UpdatedTriggers when a tag is added or removed from a contact in Respond.io.
  • Conversation ClosedTriggers when a conversation is closed.
  • Conversation OpenedTriggers when a new conversation is opened.
  • New Incoming MessageTriggers when a new message is received from a contact.
  • New Outgoing MessageTriggers when a message is sent from Respond.io.

Setup

Connect Respond.io in three steps.

  1. 01ConnectChoose Respond.io in Connections and enter the account details Respond.io asks for, such as a store name or token.
  2. 02Put it to workAdd Respond.io as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
  3. 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.

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FAQ

Respond.io on Zoft, answered.

What can Zoft do with Respond.io?

Zoft supports 9 actions and 7 triggers for Respond.io. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.

How do I connect Respond.io to Zoft?

Choose Respond.io in Connections and enter the account details Respond.io asks for, such as a store name or token.

Can a voice agent or chat agent use Respond.io?

Yes. Once Respond.io is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.

Can an AI employee work in Respond.io without supervision?

Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.

Put Respond.io to work in your operation.

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