Azure OpenAI integration
Powerful AI tools from Microsoft. Use Azure OpenAI from Zoft voice agents, chat agents, workflows and AI employees.
- Account details
- 1 action
- Starts withA call, a chat message or a schedule
- ZoftAgent or workflow decides what happens next
- Then in Azure OpenAI
Ask GPT
Zoft + Azure OpenAI
What Zoft can do with Azure OpenAI.
- 01Voice agentsA phone agent can use Azure OpenAI actions such as Ask GPT during the call, then hand off to a person when it should.
- 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update Azure OpenAI while it talks to the customer.
- 03WorkflowsUse Azure OpenAI as a step on the workflow canvas, alongside the other apps in your stack.
- 04AI employeesAn AI employee can find and use Azure OpenAI actions on its own, and ask for your approval before it sends or changes anything important.
Actions 1
Things Zoft can do in Azure OpenAI.
- Ask GPTAsk ChatGPT anything you want!
Setup
Connect Azure OpenAI in three steps.
- 01ConnectChoose Azure OpenAI in Connections and enter the account details Azure OpenAI asks for, such as a store name or token.
- 02Put it to workAdd Azure OpenAI as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
- 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.
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FAQ
Azure OpenAI on Zoft, answered.
What can Zoft do with Azure OpenAI?
Zoft supports 1 action for Azure OpenAI. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.
How do I connect Azure OpenAI to Zoft?
Choose Azure OpenAI in Connections and enter the account details Azure OpenAI asks for, such as a store name or token.
Can a voice agent or chat agent use Azure OpenAI?
Yes. Once Azure OpenAI is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.
Can an AI employee work in Azure OpenAI without supervision?
Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.