ConnectUC integration
Use ConnectUC in Zoft workflows, voice agents, chat agents and AI employees. Use ConnectUC from Zoft voice agents, chat agents, workflows and AI employees.
- Sign in with OAuth
- 6 actions
- 8 triggers
- Starts with
New SMS - ZoftAgent or workflow decides what happens next
- Then in ConnectUCSend SMS
- AndCreate Contact
Zoft + ConnectUC
What Zoft can do with ConnectUC.
- 01Voice agentsA phone agent can use ConnectUC actions such as Send SMS and Create Contact during the call, then hand off to a person when it should.
- 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update ConnectUC while it talks to the customer.
- 03WorkflowsStart a workflow when “New SMS” happens in ConnectUC, or use ConnectUC as any step on the canvas.
- 04AI employeesAn AI employee can find and use ConnectUC actions on its own, and ask for your approval before it sends or changes anything important.
Actions 6
Things Zoft can do in ConnectUC.
- Find CDRFind a Call Detail Record (CDR) by original call ID
- Send SMSSend an SMS message through ConnectUC
- Update CDRUpdate a Call Detail Record (CDR) in ConnectUC
- Initiate CallInitiate an outbound call from a ConnectUC extension
- Create ContactCreate a new contact in ConnectUC
- Set Do Not DisturbEnable or disable Do Not Disturb status for a user in ConnectUC
Triggers 8
Events in ConnectUC that can start a workflow.
- New CDRTriggers when a new Call Detail Record (CDR) is created
- New SMSTriggers when a new SMS message is received
- New RecordingTriggers when a new call recording is available
- New VoicemailTriggers when a new voicemail is received
- New Call SummaryTriggers when a new call summary is created
- New Incoming CallTriggers when a new incoming call is received
- New Outgoing CallTriggers when a new outgoing call is initiated
- New Call TranscriptionTriggers when a new call transcription is created
Setup
Connect ConnectUC in three steps.
- 01ConnectChoose ConnectUC in Connections and approve access in the ConnectUC sign-in window. Zoft never sees your password.
- 02Put it to workAdd ConnectUC as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
- 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.
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FAQ
ConnectUC on Zoft, answered.
What can Zoft do with ConnectUC?
Zoft supports 6 actions and 8 triggers for ConnectUC. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.
How do I connect ConnectUC to Zoft?
Choose ConnectUC in Connections and approve access in the ConnectUC sign-in window. Zoft never sees your password.
Can a voice agent or chat agent use ConnectUC?
Yes. Once ConnectUC is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.
Can an AI employee work in ConnectUC without supervision?
Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.