Gladia integration
Use Gladia in Zoft workflows, voice agents, chat agents and AI employees. Use Gladia from Zoft voice agents, chat agents, workflows and AI employees.
- API key
- 3 actions
- Starts withA call, a chat message or a schedule
- ZoftAgent or workflow decides what happens next
- Then in Gladia
Create Transcription - AndUpload Audio File
Zoft + Gladia
What Zoft can do with Gladia.
- 01Voice agentsA phone agent can use Gladia actions such as Create Transcription and Upload Audio File during the call, then hand off to a person when it should.
- 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update Gladia while it talks to the customer.
- 03WorkflowsUse Gladia as a step on the workflow canvas, alongside the other apps in your stack.
- 04AI employeesAn AI employee can find and use Gladia actions on its own, and ask for your approval before it sends or changes anything important.
Actions 3
Things Zoft can do in Gladia.
- Upload Audio FileUpload an audio or video file for use in a pre-recorded transcription job
- Custom API CallMake a custom API call to a specific endpoint
- Create TranscriptionInitiate a pre-recorded transcription job from an audio or video URL
Setup
Connect Gladia in three steps.
- 01ConnectChoose Gladia in Connections and paste an API key from your Gladia account.
- 02Put it to workAdd Gladia as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
- 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.
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FAQ
Gladia on Zoft, answered.
What can Zoft do with Gladia?
Zoft supports 3 actions for Gladia. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.
How do I connect Gladia to Zoft?
Choose Gladia in Connections and paste an API key from your Gladia account.
Can a voice agent or chat agent use Gladia?
Yes. Once Gladia is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.
Can an AI employee work in Gladia without supervision?
Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.