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Storage integration

Store or retrieve data from key/value database. Use Storage from Zoft voice agents, chat agents, workflows and AI employees.

  1. Starts withA call, a chat message or a schedule
  2. ZoftAgent or workflow decides what happens next
  3. Then in StorageAdd To List
  4. AndGet
Illustrative flow built from Storage’s real triggers and actions.

Zoft + Storage

What Zoft can do with Storage.

  • 01Voice agentsA phone agent can use Storage actions such as Add To List and Get during the call, then hand off to a person when it should.
  • 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update Storage while it talks to the customer.
  • 03WorkflowsUse Storage as a step on the workflow canvas, alongside the other apps in your stack.
  • 04AI employeesAn AI employee can find and use Storage actions on its own, and ask for your approval before it sends or changes anything important.

Actions 6

Things Zoft can do in Storage.

  • GetGet a value from storage
  • PutPut a value in storage
  • AppendAppend to a value in storage
  • Add To ListAdd Items to a list.
  • RemoveRemove a value from storage
  • Remove from ListRemove Item from a list

Setup

Connect Storage in three steps.

  1. 01ConnectStorage is built in. There is nothing to connect, so you can use it in a workflow straight away.
  2. 02Put it to workAdd Storage as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
  3. 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.
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FAQ

Storage on Zoft, answered.

What can Zoft do with Storage?

Zoft supports 6 actions for Storage. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.

How do I connect Storage to Zoft?

Storage is built in. There is nothing to connect, so you can use it in a workflow straight away.

Can a voice agent or chat agent use Storage?

Yes. Once Storage is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.

Can an AI employee work in Storage without supervision?

Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.

Put Storage to work in your operation.