YouTrack integration

JetBrains project management and issue tracking for agile teams. Use YouTrack from Zoft voice agents, chat agents, workflows and AI employees.

Account details
19 actions
2 triggers

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Starts withNew Issue
ZoftAgent or workflow decides what happens next
Then in YouTrackCreate Tag
AndCreate Issue

Illustrative flow built from YouTrack’s real triggers and actions.

Zoft + YouTrack

What Zoft can do with YouTrack.

01Voice agentsA phone agent can use YouTrack actions such as Create Tag and Create Issue during the call, then hand off to a person when it should.
02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update YouTrack while it talks to the customer.
03WorkflowsStart a workflow when “New Issue” happens in YouTrack, or use YouTrack as any step on the canvas.
04AI employeesAn AI employee can find and use YouTrack actions on its own, and ask for your approval before it sends or changes anything important.

Actions 19

Things Zoft can do in YouTrack.

Get IssueRetrieves full details of an issue including all custom field values.
List TagsLists all tags visible to the current user.
Create TagCreates a new tag in YouTrack.
Add CommentAdds a comment to an issue. Supports Markdown formatting.
Link IssuesCreates a relationship between two issues (e.g. "relates to", "depends on", "is duplicated by").
Create IssueCreates a new issue in a YouTrack project.
Update IssueUpdates an existing issue - summary, description, or custom fields.
Apply CommandApplies a YouTrack command to an issue (e.g. change state, assign, set sprint).
List CommentsLists all comments on an issue with author details and timestamps.
Search IssuesSearches for issues using YouTrack query syntax. Returns flat rows for spreadsheets.

Show all 19

Custom API CallMake a custom API call to a specific endpoint
Add Tag to IssueAdds an existing tag to an issue.
Add User to Project TeamAdds a user as a direct member of a project team, giving them access to the project.
List AttachmentsLists all attachments on a specific issue with metadata (name, size, type).
Delete AttachmentDeletes an attachment from an issue.
Get Issue HistoryRetrieves the full change history (activity log) for a specific issue.
Upload AttachmentUploads one or more files as attachments to an existing issue.
Download AttachmentDownloads an attachment from an issue and returns it as a Base64-encoded string. Use this with the "Upload to Drive" or "Send Email" actions in your flow.
Remove Tag from IssueRemoves a tag from an issue.

Triggers 2

Events in YouTrack that can start a workflow.

New IssueTriggers when a new issue is created in any project you can access.
Updated IssueTriggers when an existing issue is modified (summary, description, custom fields, etc.).

Setup

Connect YouTrack in three steps.

01ConnectChoose YouTrack in Connections and enter the account details YouTrack asks for, such as a store name or token.
02Put it to workAdd YouTrack as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.

See all in Developer tools

FAQ

YouTrack on Zoft, answered.

What can Zoft do with YouTrack?

Zoft supports 19 actions and 2 triggers for YouTrack. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.

How do I connect YouTrack to Zoft?

Choose YouTrack in Connections and enter the account details YouTrack asks for, such as a store name or token.

Can a voice agent or chat agent use YouTrack?

Yes. Once YouTrack is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.

Can an AI employee work in YouTrack without supervision?

Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.

Put YouTrack to work in your operation.