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Azure Communication Services integration

Communication services from Microsoft Azure. Use Azure Communication Services from Zoft voice agents, chat agents, workflows and AI employees.

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  1. Starts withA call, a chat message or a schedule
  2. ZoftAgent or workflow decides what happens next
  3. Then in Azure Communication ServicesSend Email
Illustrative flow built from Azure Communication Services’s real triggers and actions.

Zoft + Azure Communication Services

What Zoft can do with Azure Communication Services.

  • 01Voice agentsA phone agent can use Azure Communication Services actions such as Send Email during the call, then hand off to a person when it should.
  • 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update Azure Communication Services while it talks to the customer.
  • 03WorkflowsUse Azure Communication Services as a step on the workflow canvas, alongside the other apps in your stack.
  • 04AI employeesAn AI employee can find and use Azure Communication Services actions on its own, and ask for your approval before it sends or changes anything important.

Actions 1

Things Zoft can do in Azure Communication Services.

  • Send EmailSend a text or HTML email

Setup

Connect Azure Communication Services in three steps.

  1. 01ConnectChoose Azure Communication Services in Connections and paste an API key from your Azure Communication Services account.
  2. 02Put it to workAdd Azure Communication Services as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
  3. 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.

More communication integrations.

See all in Communication

FAQ

Azure Communication Services on Zoft, answered.

What can Zoft do with Azure Communication Services?

Zoft supports 1 action for Azure Communication Services. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.

How do I connect Azure Communication Services to Zoft?

Choose Azure Communication Services in Connections and paste an API key from your Azure Communication Services account.

Can a voice agent or chat agent use Azure Communication Services?

Yes. Once Azure Communication Services is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.

Can an AI employee work in Azure Communication Services without supervision?

Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.

Put Azure Communication Services to work in your operation.

Get early accessTalk to sales