Skip to content
Gmail logo

Gmail integration

Email service by Google. Use Gmail from Zoft voice agents, chat agents, workflows and AI employees.

Get early accessTalk to sales
  1. Starts withNew Email
  2. ZoftAgent or workflow decides what happens next
  3. Then in GmailSend Email
  4. AndCreate Draft Reply
Illustrative flow built from Gmail’s real triggers and actions.

Zoft + Gmail

What Zoft can do with Gmail.

  • 01Voice agentsA phone agent can use Gmail actions such as Send Email and Create Draft Reply during the call, then hand off to a person when it should.
  • 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update Gmail while it talks to the customer.
  • 03WorkflowsStart a workflow when “New Email” happens in Gmail, or use Gmail as any step on the canvas.
  • 04AI employeesAn AI employee can find and use Gmail actions on its own, and ask for your approval before it sends or changes anything important.

Example automations

Ideas to start with Gmail.

Illustrative examples of what you can build, not customer results.

  • WorkflowFollow up after every callWhen a voice agent finishes a call, a workflow emails the caller a short summary and the next step.
  • AI employeeChase overdue invoices, with approvalAn AI employee drafts a polite reminder for each overdue invoice and waits for your approval before anything is sent.
  • WorkflowTriage the shared inboxA workflow reads each new email, drafts a reply from your documents and flags anything that needs a person.

Actions 7

Things Zoft can do in Gmail.

  • Send EmailSend an email through a Gmail account
  • Get EmailGet an email via Id.
  • Reply to EmailReply to an existing email.
  • Custom API CallMake a custom API call to a specific endpoint
  • Find EmailFind emails using advanced search criteria. If no filters are provided, the latest emails are returned.
  • Create Draft ReplyCreates a draft reply to an existing email.
  • Request Approval in EmailSend approval request email and then wait until the email is approved or disapproved

Triggers 4

Events in Gmail that can start a workflow.

  • New LabelTriggers when a new label is created.
  • New AttachmentTriggers when an email with an attachment arrives.
  • New Labeled EmailTriggers when a label is added to an email
  • New EmailTriggers when new mail is found in your Gmail inbox

Setup

Connect Gmail in three steps.

  1. 01ConnectChoose Gmail in Connections and approve access in the Gmail sign-in window. Zoft never sees your password.
  2. 02Put it to workAdd Gmail as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
  3. 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.

More communication integrations.

See all in Communication

FAQ

Gmail on Zoft, answered.

What can Zoft do with Gmail?

Zoft supports 7 actions and 4 triggers for Gmail. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.

How do I connect Gmail to Zoft?

Choose Gmail in Connections and approve access in the Gmail sign-in window. Zoft never sees your password.

Can a voice agent or chat agent use Gmail?

Yes. Once Gmail is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.

Can an AI employee work in Gmail without supervision?

Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.

Put Gmail to work in your operation.

Get early accessTalk to sales