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Aidbase integration

Use Aidbase in Zoft workflows, voice agents, chat agents and AI employees. Use Aidbase from Zoft voice agents, chat agents, workflows and AI employees.

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  1. Starts withEmail Sent
  2. ZoftAgent or workflow decides what happens next
  3. Then in AidbaseCreate FAQ
  4. AndCreate Chatbot Reply
Illustrative flow built from Aidbase’s real triggers and actions.

Zoft + Aidbase

What Zoft can do with Aidbase.

  • 01Voice agentsA phone agent can use Aidbase actions such as Create FAQ and Create Chatbot Reply during the call, then hand off to a person when it should.
  • 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update Aidbase while it talks to the customer.
  • 03WorkflowsStart a workflow when “Email Sent” happens in Aidbase, or use Aidbase as any step on the canvas.
  • 04AI employeesAn AI employee can find and use Aidbase actions on its own, and ask for your approval before it sends or changes anything important.

Actions 7

Things Zoft can do in Aidbase.

  • Add VideoAdds a YouTube video URL as knowledge to the Aidbase knowledge base.
  • Create FAQCreates a new FAQ entry with title and description.
  • Add WebsiteAdds a website URL as a knowledge source for Aidbase.
  • Add FAQ ItemAdds a new question/answer item to an existing FAQ; supports categories.
  • Start TrainingStarts a training job on an existing knowledge base item (FAQ, website, video, etc.).
  • Custom API CallMake a custom API call to a specific endpoint
  • Create Chatbot ReplyGenerates an AI chatbot reply given a message and optional session context.

Triggers 8

Events in Aidbase that can start a workflow.

  • Email SentFires when an email is sent from Aidbase.
  • Email ReceivedFires when a new email is received in an Aidbase inbox.
  • Ticket CreatedFires when a new ticket is created in Aidbase.
  • Ticket New CommentFires when a new comment is added to an existing ticket.
  • Email Status ChangedFires when the status of an email changes.
  • Ticket Status ChangedFires when a ticket’s overall status changes.
  • Email Priority ChangedFires when an email’s priority is changed.
  • Ticket Priority ChangedFires when the priority of an existing ticket changes.

Setup

Connect Aidbase in three steps.

  1. 01ConnectChoose Aidbase in Connections and paste an API key from your Aidbase account.
  2. 02Put it to workAdd Aidbase as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
  3. 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.

More customer support integrations.

See all in Customer support

FAQ

Aidbase on Zoft, answered.

What can Zoft do with Aidbase?

Zoft supports 7 actions and 8 triggers for Aidbase. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.

How do I connect Aidbase to Zoft?

Choose Aidbase in Connections and paste an API key from your Aidbase account.

Can a voice agent or chat agent use Aidbase?

Yes. Once Aidbase is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.

Can an AI employee work in Aidbase without supervision?

Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.

Put Aidbase to work in your operation.

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