Gorgias integration
Helpdesk platform for ecommerce teams to manage tickets, customers, and support conversations. Use Gorgias from Zoft voice agents, chat agents, workflows and AI employees.
- Account details
- 7 actions
- Starts withA call, a chat message or a schedule
- ZoftAgent or workflow decides what happens next
- Then in Gorgias
Create Ticket - AndCreate Message
Zoft + Gorgias
What Zoft can do with Gorgias.
- 01Voice agentsA phone agent can use Gorgias actions such as Create Ticket and Create Message during the call, then hand off to a person when it should.
- 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update Gorgias while it talks to the customer.
- 03WorkflowsUse Gorgias as a step on the workflow canvas, alongside the other apps in your stack.
- 04AI employeesAn AI employee can find and use Gorgias actions on its own, and ask for your approval before it sends or changes anything important.
Actions 7
Things Zoft can do in Gorgias.
- Custom API CallMake a custom API call to a specific endpoint
- Get TicketRetrieve a Gorgias ticket by ID.
- Get CustomerRetrieve a Gorgias customer by ID or find one by email.
- List TicketsList Gorgias tickets with cursor-based pagination support.
- Create TicketCreate a new Gorgias ticket with an initial message.
- Update TicketUpdate a Gorgias ticket.
- Create MessageCreate a reply or message on an existing Gorgias ticket.
Setup
Connect Gorgias in three steps.
- 01ConnectChoose Gorgias in Connections and enter the account details Gorgias asks for, such as a store name or token.
- 02Put it to workAdd Gorgias as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
- 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.
More customer support integrations.
See all in Customer support
FAQ
Gorgias on Zoft, answered.
What can Zoft do with Gorgias?
Zoft supports 7 actions for Gorgias. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.
How do I connect Gorgias to Zoft?
Choose Gorgias in Connections and enter the account details Gorgias asks for, such as a store name or token.
Can a voice agent or chat agent use Gorgias?
Yes. Once Gorgias is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.
Can an AI employee work in Gorgias without supervision?
Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.