Zendesk integration

Customer service software and support ticket system. Use Zendesk from Zoft voice agents, chat agents, workflows and AI employees.

Account details
13 actions
8 triggers

Get early access Talk to sales

Starts withNew Ticket
ZoftAgent or workflow decides what happens next
Then in ZendeskCreate User
AndCreate Ticket

Illustrative flow built from Zendesk’s real triggers and actions.

Zoft + Zendesk

What Zoft can do with Zendesk.

01Voice agentsA phone agent can use Zendesk actions such as Create User and Create Ticket during the call, then hand off to a person when it should.
02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update Zendesk while it talks to the customer.
03WorkflowsStart a workflow when “New Ticket” happens in Zendesk, or use Zendesk as any step on the canvas.
04AI employeesAn AI employee can find and use Zendesk actions on its own, and ask for your approval before it sends or changes anything important.

Actions 13

Things Zoft can do in Zendesk.

Find User(s)Search users by email, name, role, or other criteria.
Create UserAdd a new user to the Zendesk instance.
Delete UserRemove a user and associated records from the account.
Update UserUpdate existing user fields.
Find Ticket(s)Search tickets by ID, field, or content.
Create TicketCreate a new ticket in Zendesk.
Update TicketModify ticket fields or status via API call.
Custom API CallMake a custom API call to a specific endpoint
Add Tag to TicketApply one or more tags to a ticket.
Find Organization(s)Search organizations by name, domain, external ID, or other criteria.

Show all 13

Create OrganizationCreate a new organization record.
Update OrganizationUpdate existing organization fields.
Add Comment to TicketAppend a public/private comment to a ticket.

Triggers 8

Events in Zendesk that can start a workflow.

New UserFires when a new user is created. Uses Zendesk event webhook (no Trigger needed).
New TicketFires when a new ticket is created (optionally filtered by organization). Requires a Zendesk Trigger with Notify active webhook.
Updated TicketFires when an existing ticket is updated. Requires a Zendesk Trigger with Notify active webhook.
New OrganizationFires when a new organization record is created. Uses Zendesk event webhook (no Trigger needed).
New ticket in viewTriggers when a new ticket is created in a view
Tag Added to TicketFires when a ticket update includes the specified tag. Requires a Zendesk Trigger with Notify active webhook.
New Action on TicketFires when the specified ticket updates. Requires a Zendesk Trigger with Notify active webhook.
New Suspended TicketFires when a ticket is suspended. Requires a Zendesk Trigger with Notify active webhook. Suspended tickets auto-delete after 14 days.

Setup

Connect Zendesk in three steps.

01ConnectChoose Zendesk in Connections and enter the account details Zendesk asks for, such as a store name or token.
02Put it to workAdd Zendesk as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.

See all in Customer support

FAQ

Zendesk on Zoft, answered.

What can Zoft do with Zendesk?

Zoft supports 13 actions and 8 triggers for Zendesk. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.

How do I connect Zendesk to Zoft?

Choose Zendesk in Connections and enter the account details Zendesk asks for, such as a store name or token.

Can a voice agent or chat agent use Zendesk?

Yes. Once Zendesk is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.

Can an AI employee work in Zendesk without supervision?

Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.

Put Zendesk to work in your operation.