Frill integration
Collect feedback, manage ideas, and publish announcements with Frill. Use Frill from Zoft voice agents, chat agents, workflows and AI employees.
- API key
- 9 actions
- 2 triggers
- Starts with
New Idea - ZoftAgent or workflow decides what happens next
- Then in FrillCreate Idea
- AndCreate Comment
Zoft + Frill
What Zoft can do with Frill.
- 01Voice agentsA phone agent can use Frill actions such as Create Idea and Create Comment during the call, then hand off to a person when it should.
- 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update Frill while it talks to the customer.
- 03WorkflowsStart a workflow when “New Idea” happens in Frill, or use Frill as any step on the canvas.
- 04AI employeesAn AI employee can find and use Frill actions on its own, and ask for your approval before it sends or changes anything important.
Actions 9
Things Zoft can do in Frill.
- Get IdeasFetch a list of ideas/feedback entries from Frill.
- Create IdeaCreate a new feedback idea or feature request in Frill.
- Update IdeaUpdate an existing idea, including status, topics, or archive flag.
- Get CommentsFetch comments for a specific idea or all recent comments.
- Create CommentAdd a public comment or internal note to an existing idea.
- Create FollowerAdd a new user (follower) to Frill, optionally with custom attributes and company data.
- Custom API CallMake a custom API call to a specific endpoint
- Update FollowerUpdate an existing user (follower), including custom attributes and company associations.
- Create AnnouncementPublish a changelog or product update announcement.
Triggers 2
Events in Frill that can start a workflow.
- New IdeaTriggers when a new idea or feedback entry is created in Frill.
- New CommentTriggers when a new public comment or internal note is added in Frill.
Setup
Connect Frill in three steps.
- 01ConnectChoose Frill in Connections and paste an API key from your Frill account.
- 02Put it to workAdd Frill as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
- 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.
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FAQ
Frill on Zoft, answered.
What can Zoft do with Frill?
Zoft supports 9 actions and 2 triggers for Frill. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.
How do I connect Frill to Zoft?
Choose Frill in Connections and paste an API key from your Frill account.
Can a voice agent or chat agent use Frill?
Yes. Once Frill is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.
Can an AI employee work in Frill without supervision?
Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.