Freshdesk integration
Customer support software. Use Freshdesk from Zoft voice agents, chat agents, workflows and AI employees.
- Account details
- 6 actions
- Starts withA call, a chat message or a schedule
- ZoftAgent or workflow decides what happens next
- Then in Freshdesk
Get Tickets - AndGet Freshdesk Contacts
Zoft + Freshdesk
What Zoft can do with Freshdesk.
- 01Voice agentsA phone agent can use Freshdesk actions such as Get Tickets and Get Freshdesk Contacts during the call, then hand off to a person when it should.
- 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update Freshdesk while it talks to the customer.
- 03WorkflowsUse Freshdesk as a step on the workflow canvas, alongside the other apps in your stack.
- 04AI employeesAn AI employee can find and use Freshdesk actions on its own, and ask for your approval before it sends or changes anything important.
Actions 6
Things Zoft can do in Freshdesk.
- Get TicketsGet Ticket instances from Freshdesk.
- Get Freshdesk ContactsGet contact details from Freshdesk for all (optional filtered) contacts.
- Custom API CallMake a custom API call to a specific endpoint
- Get Ticket StatusGet Ticket status from Freshdesk. Returns ticket_status, assigned_status, assigned_id
- Get Contact from IDGet contacts details from Freshdesk using ID number.
- Get All Tickets By StatusGet All Tickets by selected status from Freshdesk.
Setup
Connect Freshdesk in three steps.
- 01ConnectChoose Freshdesk in Connections and enter the account details Freshdesk asks for, such as a store name or token.
- 02Put it to workAdd Freshdesk as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
- 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.
More customer support integrations.
See all in Customer support
FAQ
Freshdesk on Zoft, answered.
What can Zoft do with Freshdesk?
Zoft supports 6 actions for Freshdesk. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.
How do I connect Freshdesk to Zoft?
Choose Freshdesk in Connections and enter the account details Freshdesk asks for, such as a store name or token.
Can a voice agent or chat agent use Freshdesk?
Yes. Once Freshdesk is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.
Can an AI employee work in Freshdesk without supervision?
Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.