Kustomer integration
Create and manage Kustomer customers, conversations, and custom objects. Use Kustomer from Zoft voice agents, chat agents, workflows and AI employees.
- API key
- 6 actions
- Starts withA call, a chat message or a schedule
- ZoftAgent or workflow decides what happens next
- Then in Kustomer
Create Customer - AndCreate Conversation
Zoft + Kustomer
What Zoft can do with Kustomer.
- 01Voice agentsA phone agent can use Kustomer actions such as Create Customer and Create Conversation during the call, then hand off to a person when it should.
- 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update Kustomer while it talks to the customer.
- 03WorkflowsUse Kustomer as a step on the workflow canvas, alongside the other apps in your stack.
- 04AI employeesAn AI employee can find and use Kustomer actions on its own, and ask for your approval before it sends or changes anything important.
Actions 6
Things Zoft can do in Kustomer.
- Get CustomerGets a customer by ID from Kustomer.
- Create CustomerCreates a new customer record in Kustomer.
- Custom API CallMake a custom API call to a specific endpoint
- Get Custom ObjectsRetrieves all custom objects (KObjects) for a given class in Kustomer.
- Create ConversationCreates a new conversation in Kustomer.
- Update ConversationUpdates an existing conversation in Kustomer.
Setup
Connect Kustomer in three steps.
- 01ConnectChoose Kustomer in Connections and paste an API key from your Kustomer account.
- 02Put it to workAdd Kustomer as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
- 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.
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FAQ
Kustomer on Zoft, answered.
What can Zoft do with Kustomer?
Zoft supports 6 actions for Kustomer. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.
How do I connect Kustomer to Zoft?
Choose Kustomer in Connections and paste an API key from your Kustomer account.
Can a voice agent or chat agent use Kustomer?
Yes. Once Kustomer is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.
Can an AI employee work in Kustomer without supervision?
Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.