AI Answer integration
Use AI Answer in Zoft workflows, voice agents, chat agents and AI employees. Use AI Answer from Zoft voice agents, chat agents, workflows and AI employees.
- API key
- 6 actions
- Starts withA call, a chat message or a schedule
- ZoftAgent or workflow decides what happens next
- Then in AI Answer
Create Phone Call - AndGet Call Details
Zoft + AI Answer
What Zoft can do with AI Answer.
- 01Voice agentsA phone agent can use AI Answer actions such as Create Phone Call and Get Call Details during the call, then hand off to a person when it should.
- 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update AI Answer while it talks to the customer.
- 03WorkflowsUse AI Answer as a step on the workflow canvas, alongside the other apps in your stack.
- 04AI employeesAn AI employee can find and use AI Answer actions on its own, and ask for your approval before it sends or changes anything important.
Actions 6
Things Zoft can do in AI Answer.
- Get Call DetailsFetch Call details by Call ID
- Create Phone CallCreate a phone call to customer from Agent
- Custom API CallMake a custom API call to a specific endpoint
- Get Call TranscriptFetch the transcript of a call by Call ID
- Schedule Call AgentSchedule a call with an agent
- Gmail get list of Agentsget the lists of agents with Gmail
Setup
Connect AI Answer in three steps.
- 01ConnectChoose AI Answer in Connections and paste an API key from your AI Answer account.
- 02Put it to workAdd AI Answer as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
- 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.
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FAQ
AI Answer on Zoft, answered.
What can Zoft do with AI Answer?
Zoft supports 6 actions for AI Answer. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.
How do I connect AI Answer to Zoft?
Choose AI Answer in Connections and paste an API key from your AI Answer account.
Can a voice agent or chat agent use AI Answer?
Yes. Once AI Answer is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.
Can an AI employee work in AI Answer without supervision?
Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.