Bettermode integration
Feature-rich engagement platform. Browse beautifully designed templates, each flexible for precise customization to your needs. Use Bettermode from Zoft voice agents, chat agents, workflows and AI employees.
- Account details
- 5 actions
- Starts withA call, a chat message or a schedule
- ZoftAgent or workflow decides what happens next
- Then in Bettermode
Create Question Post - AndCreate Discussion Post
Zoft + Bettermode
What Zoft can do with Bettermode.
- 01Voice agentsA phone agent can use Bettermode actions such as Create Question Post and Create Discussion Post during the call, then hand off to a person when it should.
- 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update Bettermode while it talks to the customer.
- 03WorkflowsUse Bettermode as a step on the workflow canvas, alongside the other apps in your stack.
- 04AI employeesAn AI employee can find and use Bettermode actions on its own, and ask for your approval before it sends or changes anything important.
Actions 5
Things Zoft can do in Bettermode.
- Assign Badge to MemberAssign an existing badge to a member by email
- Revoke Badge from MemberRevoke a badge from a member by email
- Create Question PostCreate a new question post in a space
- Custom API CallMake a custom API call to a specific endpoint
- Create Discussion PostCreate a new discussion post in a space
Setup
Connect Bettermode in three steps.
- 01ConnectChoose Bettermode in Connections and enter the account details Bettermode asks for, such as a store name or token.
- 02Put it to workAdd Bettermode as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
- 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.
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FAQ
Bettermode on Zoft, answered.
What can Zoft do with Bettermode?
Zoft supports 5 actions for Bettermode. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.
How do I connect Bettermode to Zoft?
Choose Bettermode in Connections and enter the account details Bettermode asks for, such as a store name or token.
Can a voice agent or chat agent use Bettermode?
Yes. Once Bettermode is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.
Can an AI employee work in Bettermode without supervision?
Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.