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Bolna AI integration

Use Bolna AI in Zoft workflows, voice agents, chat agents and AI employees. Use Bolna AI from Zoft voice agents, chat agents, workflows and AI employees.

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  1. Starts withCall Completion Report
  2. ZoftAgent or workflow decides what happens next
  3. Then in Bolna AIMake Phone Call
  4. AndCustom API Call
Illustrative flow built from Bolna AI’s real triggers and actions.

Zoft + Bolna AI

What Zoft can do with Bolna AI.

  • 01Voice agentsA phone agent can use Bolna AI actions such as Make Phone Call and Custom API Call during the call, then hand off to a person when it should.
  • 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update Bolna AI while it talks to the customer.
  • 03WorkflowsStart a workflow when “Call Completion Report” happens in Bolna AI, or use Bolna AI as any step on the canvas.
  • 04AI employeesAn AI employee can find and use Bolna AI actions on its own, and ask for your approval before it sends or changes anything important.

Actions 2

Things Zoft can do in Bolna AI.

  • Make Phone CallInitiate an outbound phone call from a Bolna Voice AI agent to a recipient.
  • Custom API CallMake a custom API call to a specific endpoint

Triggers 1

Events in Bolna AI that can start a workflow.

  • Call Completion ReportTriggers when Bolna call report it is completed

Setup

Connect Bolna AI in three steps.

  1. 01ConnectChoose Bolna AI in Connections and paste an API key from your Bolna AI account.
  2. 02Put it to workAdd Bolna AI as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
  3. 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.

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FAQ

Bolna AI on Zoft, answered.

What can Zoft do with Bolna AI?

Zoft supports 2 actions and 1 trigger for Bolna AI. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.

How do I connect Bolna AI to Zoft?

Choose Bolna AI in Connections and paste an API key from your Bolna AI account.

Can a voice agent or chat agent use Bolna AI?

Yes. Once Bolna AI is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.

Can an AI employee work in Bolna AI without supervision?

Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.

Put Bolna AI to work in your operation.

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