Chat Aid integration
AI-powered assistant for your knowledge base. Use Chat Aid from Zoft voice agents, chat agents, workflows and AI employees.
- API key
- 4 actions
- Starts withA call, a chat message or a schedule
- ZoftAgent or workflow decides what happens next
- Then in Chat Aid
Add Custom Sources - AndGet Custom Source by ID
Zoft + Chat Aid
What Zoft can do with Chat Aid.
- 01Voice agentsA phone agent can use Chat Aid actions such as Add Custom Sources and Get Custom Source by ID during the call, then hand off to a person when it should.
- 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update Chat Aid while it talks to the customer.
- 03WorkflowsUse Chat Aid as a step on the workflow canvas, alongside the other apps in your stack.
- 04AI employeesAn AI employee can find and use Chat Aid actions on its own, and ask for your approval before it sends or changes anything important.
Actions 4
Things Zoft can do in Chat Aid.
- Ask QuestionsQuery your Chat Aid knowledge base and receive AI-generated answers with source citations
- Custom API CallMake a custom API call to a specific endpoint
- Add Custom SourcesUpload one or more files as custom sources for training
- Get Custom Source by IDRetrieve single source details by ID
Setup
Connect Chat Aid in three steps.
- 01ConnectChoose Chat Aid in Connections and paste an API key from your Chat Aid account.
- 02Put it to workAdd Chat Aid as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
- 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.
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FAQ
Chat Aid on Zoft, answered.
What can Zoft do with Chat Aid?
Zoft supports 4 actions for Chat Aid. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.
How do I connect Chat Aid to Zoft?
Choose Chat Aid in Connections and paste an API key from your Chat Aid account.
Can a voice agent or chat agent use Chat Aid?
Yes. Once Chat Aid is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.
Can an AI employee work in Chat Aid without supervision?
Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.