Contentful integration
Content infrastructure for digital teams. Use Contentful from Zoft voice agents, chat agents, workflows and AI employees.
- Account details
- 4 actions
- Starts withA call, a chat message or a schedule
- ZoftAgent or workflow decides what happens next
- Then in Contentful
Create Record - AndGet Record
Zoft + Contentful
What Zoft can do with Contentful.
- 01Voice agentsA phone agent can use Contentful actions such as Create Record and Get Record during the call, then hand off to a person when it should.
- 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update Contentful while it talks to the customer.
- 03WorkflowsUse Contentful as a step on the workflow canvas, alongside the other apps in your stack.
- 04AI employeesAn AI employee can find and use Contentful actions on its own, and ask for your approval before it sends or changes anything important.
Actions 4
Things Zoft can do in Contentful.
- Custom API CallMake a custom API call to a specific endpoint
- Get RecordGets a Contentful record for a given Content Model
- Create RecordCreates a new Contentful record for a given Content Model
- Search RecordsSearches for records of a given Content Model
Setup
Connect Contentful in three steps.
- 01ConnectChoose Contentful in Connections and enter the account details Contentful asks for, such as a store name or token.
- 02Put it to workAdd Contentful as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
- 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.
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FAQ
Contentful on Zoft, answered.
What can Zoft do with Contentful?
Zoft supports 4 actions for Contentful. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.
How do I connect Contentful to Zoft?
Choose Contentful in Connections and enter the account details Contentful asks for, such as a store name or token.
Can a voice agent or chat agent use Contentful?
Yes. Once Contentful is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.
Can an AI employee work in Contentful without supervision?
Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.