Dust integration
Secure messaging and collaboration. Use Dust from Zoft voice agents, chat agents, workflows and AI employees.
- Account details
- 7 actions
- Starts withA call, a chat message or a schedule
- ZoftAgent or workflow decides what happens next
- Then in Dust
Create conversation - AndAdd or update document
Zoft + Dust
What Zoft can do with Dust.
- 01Voice agentsA phone agent can use Dust actions such as Create conversation and Add or update document during the call, then hand off to a person when it should.
- 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update Dust while it talks to the customer.
- 03WorkflowsUse Dust as a step on the workflow canvas, alongside the other apps in your stack.
- 04AI employeesAn AI employee can find and use Dust actions on its own, and ask for your approval before it sends or changes anything important.
Actions 7
Things Zoft can do in Dust.
- Upload fileUpload file to be used in conversation
- Add or update documentInsert a new document to a Data Source (or update an existing one)
- Custom API CallMake a custom API call to a specific endpoint
- Get existing conversationGet an existing conversation
- Create conversationCreate a new conversation with a specific Dust assistant
- Reply to conversationSend reply to existing conversation
- Add fragment to conversationCreate a new content fragment in a conversation. Content fragments are pieces of information that can be inserted in conversations and are passed as context to assistants to when they generate an answer.
Setup
Connect Dust in three steps.
- 01ConnectChoose Dust in Connections and enter the account details Dust asks for, such as a store name or token.
- 02Put it to workAdd Dust as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
- 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.
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FAQ
Dust on Zoft, answered.
What can Zoft do with Dust?
Zoft supports 7 actions for Dust. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.
How do I connect Dust to Zoft?
Choose Dust in Connections and enter the account details Dust asks for, such as a store name or token.
Can a voice agent or chat agent use Dust?
Yes. Once Dust is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.
Can an AI employee work in Dust without supervision?
Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.