Heartbeat integration
Monitoring and alerting made easy. Use Heartbeat from Zoft voice agents, chat agents, workflows and AI employees.
- API key
- 2 actions
- Starts withA call, a chat message or a schedule
- ZoftAgent or workflow decides what happens next
- Then in Heartbeat
Create User - AndCustom API Call
Zoft + Heartbeat
What Zoft can do with Heartbeat.
- 01Voice agentsA phone agent can use Heartbeat actions such as Create User and Custom API Call during the call, then hand off to a person when it should.
- 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update Heartbeat while it talks to the customer.
- 03WorkflowsUse Heartbeat as a step on the workflow canvas, alongside the other apps in your stack.
- 04AI employeesAn AI employee can find and use Heartbeat actions on its own, and ask for your approval before it sends or changes anything important.
Actions 2
Things Zoft can do in Heartbeat.
- Custom API CallMake a custom API call to a specific endpoint
- Create UserCreate a new user in a Heartbeat community
Setup
Connect Heartbeat in three steps.
- 01ConnectChoose Heartbeat in Connections and paste an API key from your Heartbeat account.
- 02Put it to workAdd Heartbeat as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
- 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.
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FAQ
Heartbeat on Zoft, answered.
What can Zoft do with Heartbeat?
Zoft supports 2 actions for Heartbeat. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.
How do I connect Heartbeat to Zoft?
Choose Heartbeat in Connections and paste an API key from your Heartbeat account.
Can a voice agent or chat agent use Heartbeat?
Yes. Once Heartbeat is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.
Can an AI employee work in Heartbeat without supervision?
Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.