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IBM Cognos Analytics integration

Business intelligence and performance management suite for data analysis and reporting. Use IBM Cognos Analytics from Zoft voice agents, chat agents, workflows and AI employees.

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  1. Starts withA call, a chat message or a schedule
  2. ZoftAgent or workflow decides what happens next
  3. Then in IBM Cognos AnalyticsCreate Data Source
  4. AndUpdate Data Source
Illustrative flow built from IBM Cognos Analytics’s real triggers and actions.

Zoft + IBM Cognos Analytics

What Zoft can do with IBM Cognos Analytics.

  • 01Voice agentsA phone agent can use IBM Cognos Analytics actions such as Create Data Source and Update Data Source during the call, then hand off to a person when it should.
  • 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update IBM Cognos Analytics while it talks to the customer.
  • 03WorkflowsUse IBM Cognos Analytics as a step on the workflow canvas, alongside the other apps in your stack.
  • 04AI employeesAn AI employee can find and use IBM Cognos Analytics actions on its own, and ask for your approval before it sends or changes anything important.

Actions 9

Things Zoft can do in IBM Cognos Analytics.

  • Custom API CallMake a custom API call to a specific endpoint
  • Get Data SourceRetrieve data source details
  • Create Data SourceCreate a new data source
  • Delete Data SourceDelete a data source
  • Get Content ObjectGet content object details
  • Update Data SourceUpdate an existing data source
  • Copy Content ObjectCopy an object optionally with all its descendants
  • Move Content ObjectMove an object with all its descendants
  • Update Content ObjectUpdate an existing content object

Setup

Connect IBM Cognos Analytics in three steps.

  1. 01ConnectChoose IBM Cognos Analytics in Connections and enter the account details IBM Cognos Analytics asks for, such as a store name or token.
  2. 02Put it to workAdd IBM Cognos Analytics as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
  3. 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.

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FAQ

IBM Cognos Analytics on Zoft, answered.

What can Zoft do with IBM Cognos Analytics?

Zoft supports 9 actions for IBM Cognos Analytics. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.

How do I connect IBM Cognos Analytics to Zoft?

Choose IBM Cognos Analytics in Connections and enter the account details IBM Cognos Analytics asks for, such as a store name or token.

Can a voice agent or chat agent use IBM Cognos Analytics?

Yes. Once IBM Cognos Analytics is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.

Can an AI employee work in IBM Cognos Analytics without supervision?

Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.

Put IBM Cognos Analytics to work in your operation.

Get early accessTalk to sales