Aircall integration
Use Aircall in Zoft workflows, voice agents, chat agents and AI employees. Use Aircall from Zoft voice agents, chat agents, workflows and AI employees.
- Username and password
- 8 actions
- 5 triggers
- Starts with
New SMS - ZoftAgent or workflow decides what happens next
- Then in AircallCreate a Contact
- AndUpdate Contact
Zoft + Aircall
What Zoft can do with Aircall.
- 01Voice agentsA phone agent can use Aircall actions such as Create a Contact and Update Contact during the call, then hand off to a person when it should.
- 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update Aircall while it talks to the customer.
- 03WorkflowsStart a workflow when “New SMS” happens in Aircall, or use Aircall as any step on the canvas.
- 04AI employeesAn AI employee can find and use Aircall actions on its own, and ask for your approval before it sends or changes anything important.
Actions 8
Things Zoft can do in Aircall.
- Get CallRetrieves details about a specific call.
- Tag a CallAdd tags to a specific call.
- Find CallFinds specific call based on provided filter.
- Find ContactFinds contact based on phone or email.
- Comment a CallAdds a comment (note) to a specific call.
- Update ContactUpdate an existing contact.
- Create a ContactCreates a new contact.
- Custom API CallMake a custom API call to a specific endpoint
Triggers 5
Events in Aircall that can start a workflow.
- New SMSTriggers when a new SMS message is received.
- New NoteTriggers when a new note is added to a call.
- Call EndedTriggers when a call ends.
- New ContactTriggers when a new contact is created.
- New Number CreatedTriggers when a new number is created.
Setup
Connect Aircall in three steps.
- 01ConnectChoose Aircall in Connections and enter the username and password for your Aircall account.
- 02Put it to workAdd Aircall as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
- 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.
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FAQ
Aircall on Zoft, answered.
What can Zoft do with Aircall?
Zoft supports 8 actions and 5 triggers for Aircall. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.
How do I connect Aircall to Zoft?
Choose Aircall in Connections and enter the username and password for your Aircall account.
Can a voice agent or chat agent use Aircall?
Yes. Once Aircall is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.
Can an AI employee work in Aircall without supervision?
Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.