Retell AI integration
Use Retell AI in Zoft workflows, voice agents, chat agents and AI employees. Use Retell AI from Zoft voice agents, chat agents, workflows and AI employees.
- Starts with
New Call - ZoftAgent or workflow decides what happens next
- Then in Retell AICreate Phone Number
- AndGet Call
Zoft + Retell AI
What Zoft can do with Retell AI.
- 01Voice agentsA phone agent can use Retell AI actions such as Create Phone Number and Get Call during the call, then hand off to a person when it should.
- 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update Retell AI while it talks to the customer.
- 03WorkflowsStart a workflow when “New Call” happens in Retell AI, or use Retell AI as any step on the canvas.
- 04AI employeesAn AI employee can find and use Retell AI actions on its own, and ask for your approval before it sends or changes anything important.
Actions 7
Things Zoft can do in Retell AI.
- Get CallRetrieve detailed data of a specific call (e.g., transcript), given a Call ID.
- Get AgentFetch details of a Retell AI agent by Agent ID.
- Get VoiceRetrieve details for a specific voice model or configuration by ID in Retell AI.
- Custom API CallMake a custom API call to a specific endpoint
- Make Phone CallInitiate a new outbound phone call using Retell AI agents.
- Get Phone NumberRetrieve full details for an existing phone number in Retell AI.
- Create Phone NumberBuys a new phone number and binds agents.
Triggers 1
Events in Retell AI that can start a workflow.
- New CallTriggers when a new outgoing or incoming call is created.
Setup
Connect Retell AI in three steps.
- 01ConnectChoose Retell AI in Connections and enter the account details Retell AI asks for, such as a store name or token.
- 02Put it to workAdd Retell AI as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
- 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.
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FAQ
Retell AI on Zoft, answered.
What can Zoft do with Retell AI?
Zoft supports 7 actions and 1 trigger for Retell AI. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.
How do I connect Retell AI to Zoft?
Choose Retell AI in Connections and enter the account details Retell AI asks for, such as a store name or token.
Can a voice agent or chat agent use Retell AI?
Yes. Once Retell AI is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.
Can an AI employee work in Retell AI without supervision?
Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.