Kapso integration
Send and receive WhatsApp messages, media, templates, and more using the Kapso WhatsApp API. Use Kapso from Zoft voice agents, chat agents, workflows and AI employees.
- API key
- 15 actions
- 2 triggers
- Starts with
New Message Received - ZoftAgent or workflow decides what happens next
- Then in KapsoSend Audio
- AndSend Image
Zoft + Kapso
What Zoft can do with Kapso.
- 01Voice agentsA phone agent can use Kapso actions such as Send Audio and Send Image during the call, then hand off to a person when it should.
- 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update Kapso while it talks to the customer.
- 03WorkflowsStart a workflow when “New Message Received” happens in Kapso, or use Kapso as any step on the canvas.
- 04AI employeesAn AI employee can find and use Kapso actions on its own, and ask for your approval before it sends or changes anything important.
Actions 15
Things Zoft can do in Kapso.
- Send AudioSend an audio message via WhatsApp.
- Send ImageSend an image message via WhatsApp.
- Send VideoSend a video message via WhatsApp.
- Mark Message as ReadMark a WhatsApp message as read.
- Send Button MessageSend an interactive button message via WhatsApp (up to 3 buttons).
- Send ContactSend a contact card via WhatsApp.
- Send StickerSend a sticker message via WhatsApp.
- Send DocumentSend a document message via WhatsApp.
- Send LocationSend a location message via WhatsApp.
- Send ReactionReact to a WhatsApp message with an emoji.
Show all 15Show fewer
- Custom API CallMake a custom API call to a specific endpoint
- Send List MessageSend an interactive list message via WhatsApp.
- Send Text MessageSend a text message via WhatsApp.
- Request User LocationSend a location request message to a WhatsApp user.
- Send Template MessageSend a pre-approved WhatsApp template message.
Triggers 2
Events in Kapso that can start a workflow.
- New Message ReceivedTriggers when a new WhatsApp message is received.
- Message Status UpdateTriggers when a message status changes (sent, delivered, read).
Setup
Connect Kapso in three steps.
- 01ConnectChoose Kapso in Connections and paste an API key from your Kapso account.
- 02Put it to workAdd Kapso as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
- 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.
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FAQ
Kapso on Zoft, answered.
What can Zoft do with Kapso?
Zoft supports 15 actions and 2 triggers for Kapso. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.
How do I connect Kapso to Zoft?
Choose Kapso in Connections and paste an API key from your Kapso account.
Can a voice agent or chat agent use Kapso?
Yes. Once Kapso is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.
Can an AI employee work in Kapso without supervision?
Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.