Lucidya integration
AI-powered social media analytics and customer experience management. Use Lucidya from Zoft voice agents, chat agents, workflows and AI employees.
- API key
- 1 trigger
- Starts with
New Alert Notification - ZoftAgent or workflow decides what happens next
Zoft + Lucidya
What Zoft can do with Lucidya.
- 01Voice agentsA phone agent can use Lucidya actions during the call, then hand off to a person when it should.
- 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update Lucidya while it talks to the customer.
- 03WorkflowsStart a workflow when “New Alert Notification” happens in Lucidya, or use Lucidya as any step on the canvas.
- 04AI employeesAn AI employee can find and use Lucidya actions on its own, and ask for your approval before it sends or changes anything important.
Triggers 1
Events in Lucidya that can start a workflow.
- New Alert NotificationTriggers when a new alert notification is generated (hourly or instant).
Setup
Connect Lucidya in three steps.
- 01ConnectChoose Lucidya in Connections and paste an API key from your Lucidya account.
- 02Put it to workAdd Lucidya as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
- 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.
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FAQ
Lucidya on Zoft, answered.
What can Zoft do with Lucidya?
Zoft supports 1 trigger for Lucidya. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.
How do I connect Lucidya to Zoft?
Choose Lucidya in Connections and paste an API key from your Lucidya account.
Can a voice agent or chat agent use Lucidya?
Yes. Once Lucidya is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.
Can an AI employee work in Lucidya without supervision?
Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.