Matrix integration
Open standard for interoperable, decentralized, real-time communication. Use Matrix from Zoft voice agents, chat agents, workflows and AI employees.
- Account details
- 2 actions
- Starts withA call, a chat message or a schedule
- ZoftAgent or workflow decides what happens next
- Then in Matrix
Send Message - AndCustom API Call
Zoft + Matrix
What Zoft can do with Matrix.
- 01Voice agentsA phone agent can use Matrix actions such as Send Message and Custom API Call during the call, then hand off to a person when it should.
- 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update Matrix while it talks to the customer.
- 03WorkflowsUse Matrix as a step on the workflow canvas, alongside the other apps in your stack.
- 04AI employeesAn AI employee can find and use Matrix actions on its own, and ask for your approval before it sends or changes anything important.
Actions 2
Things Zoft can do in Matrix.
- Send MessageSend a message to a room
- Custom API CallMake a custom API call to a specific endpoint
Setup
Connect Matrix in three steps.
- 01ConnectChoose Matrix in Connections and enter the account details Matrix asks for, such as a store name or token.
- 02Put it to workAdd Matrix as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
- 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.
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FAQ
Matrix on Zoft, answered.
What can Zoft do with Matrix?
Zoft supports 2 actions for Matrix. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.
How do I connect Matrix to Zoft?
Choose Matrix in Connections and enter the account details Matrix asks for, such as a store name or token.
Can a voice agent or chat agent use Matrix?
Yes. Once Matrix is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.
Can an AI employee work in Matrix without supervision?
Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.