Mattermost integration
Open-source, self-hosted Slack alternative. Use Mattermost from Zoft voice agents, chat agents, workflows and AI employees.
- Account details
- 2 actions
- Starts withA call, a chat message or a schedule
- ZoftAgent or workflow decides what happens next
- Then in Mattermost
Send Message - AndCustom API Call
Zoft + Mattermost
What Zoft can do with Mattermost.
- 01Voice agentsA phone agent can use Mattermost actions such as Send Message and Custom API Call during the call, then hand off to a person when it should.
- 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update Mattermost while it talks to the customer.
- 03WorkflowsUse Mattermost as a step on the workflow canvas, alongside the other apps in your stack.
- 04AI employeesAn AI employee can find and use Mattermost actions on its own, and ask for your approval before it sends or changes anything important.
Actions 2
Things Zoft can do in Mattermost.
- Send MessageSend a message to a Mattermost channel
- Custom API CallMake a custom API call to a specific endpoint
Setup
Connect Mattermost in three steps.
- 01ConnectChoose Mattermost in Connections and enter the account details Mattermost asks for, such as a store name or token.
- 02Put it to workAdd Mattermost as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
- 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.
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FAQ
Mattermost on Zoft, answered.
What can Zoft do with Mattermost?
Zoft supports 2 actions for Mattermost. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.
How do I connect Mattermost to Zoft?
Choose Mattermost in Connections and enter the account details Mattermost asks for, such as a store name or token.
Can a voice agent or chat agent use Mattermost?
Yes. Once Mattermost is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.
Can an AI employee work in Mattermost without supervision?
Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.