Paddle integration

Manage customers, subscriptions, and recurring billing with Paddle Billing. Use Paddle from Zoft voice agents, chat agents, workflows and AI employees.

API key
6 actions
5 triggers

Get early access Talk to sales

Starts withPayment Failed
ZoftAgent or workflow decides what happens next
Then in PaddleCreate Transaction
AndUpdate Subscription

Illustrative flow built from Paddle’s real triggers and actions.

Zoft + Paddle

What Zoft can do with Paddle.

01Voice agentsA phone agent can use Paddle actions such as Create Transaction and Update Subscription during the call, then hand off to a person when it should.
02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update Paddle while it talks to the customer.
03WorkflowsStart a workflow when “Payment Failed” happens in Paddle, or use Paddle as any step on the canvas.
04AI employeesAn AI employee can find and use Paddle actions on its own, and ask for your approval before it sends or changes anything important.

Actions 6

Things Zoft can do in Paddle.

List CustomersLists customers from your Paddle account.
Custom API CallMake a custom API call to a specific endpoint
Get SubscriptionRetrieves a Paddle subscription by ID.
Create TransactionCreates a Paddle transaction. When you use recurring prices, completing the transaction starts the subscription.
Cancel SubscriptionCancels a Paddle subscription immediately or at the next billing period.
Update SubscriptionUpdates a Paddle subscription. Send the full recurring item list you want the subscription to keep.

Triggers 5

Events in Paddle that can start a workflow.

Payment FailedTriggers when a transaction payment fails — trigger retry logic or alert the customer.
Subscription Past DueTriggers when a subscription goes past due — start dunning flows or restrict features.
Subscription CanceledTriggers when a subscription is canceled — revoke access or notify support.
Transaction CompletedTriggers when a transaction completes successfully — send a receipt or update records.
New Active SubscriptionTriggers when a subscription activates — a trial converts or the first payment succeeds.

Setup

Connect Paddle in three steps.

01ConnectChoose Paddle in Connections and paste an API key from your Paddle account.
02Put it to workAdd Paddle as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.

See all in Commerce

FAQ

Paddle on Zoft, answered.

What can Zoft do with Paddle?

Zoft supports 6 actions and 5 triggers for Paddle. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.

How do I connect Paddle to Zoft?

Choose Paddle in Connections and paste an API key from your Paddle account.

Can a voice agent or chat agent use Paddle?

Yes. Once Paddle is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.

Can an AI employee work in Paddle without supervision?

Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.

Put Paddle to work in your operation.