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Shopify integration

Ecommerce platform for online stores. Use Shopify from Zoft voice agents, chat agents, workflows and AI employees.

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  1. Starts withNew Order
  2. ZoftAgent or workflow decides what happens next
  3. Then in ShopifyCreate Order
  4. AndCreate Collect
Illustrative flow built from Shopify’s real triggers and actions.

Zoft + Shopify

What Zoft can do with Shopify.

  • 01Voice agentsA phone agent can use Shopify actions such as Create Order and Create Collect during the call, then hand off to a person when it should.
  • 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update Shopify while it talks to the customer.
  • 03WorkflowsStart a workflow when “New Order” happens in Shopify, or use Shopify as any step on the canvas.
  • 04AI employeesAn AI employee can find and use Shopify actions on its own, and ask for your approval before it sends or changes anything important.

Example automations

Ideas to start with Shopify.

Illustrative examples of what you can build, not customer results.

  • Chat agentAnswer “where is my order?”A chat agent on web or WhatsApp looks up the order and tracking status and replies right away.
  • WorkflowFollow up on abandoned checkoutsA workflow reaches out to shoppers who left items behind, with approval on the message.
  • WorkflowWatch low stockWhen inventory drops below a threshold, a workflow alerts the team in Slack.

Actions 28

Things Zoft can do in Shopify.

  • Get AssetGet a theme's asset.
  • Get OrderGet an existing order.
  • Close OrderClose an order.
  • Get ProductGet existing product.
  • Cancel OrderCancel an order.
  • Create OrderCreate a new order.
  • Get CustomerGet an existing customer's information.
  • Get ProductsGet existing products by title.
  • Update OrderUpdate an existing order.
  • Get CustomersGet an existing customers.
Show all 28
  • Get LocationsGet locations.
  • Create CollectAdd a product to a collection.
  • Create ProductCreate a new product.
  • Update ProductUpdate an existing product.
  • Create CustomerCreate a new customer.
  • Custom API CallMake a custom API call to a specific endpoint
  • Get FulfillmentGet a fulfillment.
  • Get TransactionGet an existing transaction's information.
  • Update CustomerUpdate an existing customer.
  • Get FulfillmentsGet an order's fulfillments.
  • Get Order TransactionsGet an order's transactions.
  • Create Draft OrderCreate a new draft order.
  • Create TransactionCreate a new transaction.
  • Get Customer OrdersGet an existing customer's orders.
  • Get Product VariantGet a product variant.
  • Upload Product ImageUpload a new product image.
  • Adjust Inventory LevelAdjust inventory level of an item at a location.
  • Create Fulfillment EventCreate a new fulfillment event.

Triggers 6

Events in Shopify that can start a workflow.

  • New OrderTriggered when a new order is created
  • New CustomerTriggered when a new customer is created
  • New Paid OrderTriggered when a paid order is created
  • Updated ProductTriggered when a product is updated.
  • New Cancelled OrderTriggered when order is cancelled
  • New Abandoned CheckoutTriggers when a checkout is abandoned.

Setup

Connect Shopify in three steps.

  1. 01ConnectChoose Shopify in Connections and enter the account details Shopify asks for, such as a store name or token.
  2. 02Put it to workAdd Shopify as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
  3. 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.

More commerce integrations.

See all in Commerce

FAQ

Shopify on Zoft, answered.

What can Zoft do with Shopify?

Zoft supports 28 actions and 6 triggers for Shopify. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.

How do I connect Shopify to Zoft?

Choose Shopify in Connections and enter the account details Shopify asks for, such as a store name or token.

Can a voice agent or chat agent use Shopify?

Yes. Once Shopify is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.

Can an AI employee work in Shopify without supervision?

Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.

Put Shopify to work in your operation.

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