PagerDuty integration
Incident management workflows for PagerDuty REST API v2. Use PagerDuty from Zoft voice agents, chat agents, workflows and AI employees.
- API key
- 6 actions
- 3 triggers
- Starts with
New Incident - ZoftAgent or workflow decides what happens next
- Then in PagerDutyCreate Incident
- AndGet Incident
Zoft + PagerDuty
What Zoft can do with PagerDuty.
- 01Voice agentsA phone agent can use PagerDuty actions such as Create Incident and Get Incident during the call, then hand off to a person when it should.
- 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update PagerDuty while it talks to the customer.
- 03WorkflowsStart a workflow when “New Incident” happens in PagerDuty, or use PagerDuty as any step on the canvas.
- 04AI employeesAn AI employee can find and use PagerDuty actions on its own, and ask for your approval before it sends or changes anything important.
Actions 6
Things Zoft can do in PagerDuty.
- Get IncidentRetrieve a PagerDuty incident by ID.
- List IncidentsList PagerDuty incidents with optional filters and pagination.
- Create IncidentCreate a new PagerDuty incident using the REST API.
- Custom API CallMake a custom API call to PagerDuty REST API v2. Authorization, Accept, and Content-Type headers are injected automatically. For write endpoints that require a From header, add it manually in the headers field.
- Resolve IncidentResolve an existing PagerDuty incident.
- Acknowledge IncidentAcknowledge an existing PagerDuty incident.
Triggers 3
Events in PagerDuty that can start a workflow.
- New IncidentTriggers when a new incident is created
- Incident ResolvedTriggers when an incident is resolved.
- Incident AcknowledgedTriggers when an incident is acknowledged.
Setup
Connect PagerDuty in three steps.
- 01ConnectChoose PagerDuty in Connections and paste an API key from your PagerDuty account.
- 02Put it to workAdd PagerDuty as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
- 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.
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FAQ
PagerDuty on Zoft, answered.
What can Zoft do with PagerDuty?
Zoft supports 6 actions and 3 triggers for PagerDuty. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.
How do I connect PagerDuty to Zoft?
Choose PagerDuty in Connections and paste an API key from your PagerDuty account.
Can a voice agent or chat agent use PagerDuty?
Yes. Once PagerDuty is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.
Can an AI employee work in PagerDuty without supervision?
Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.