Pendo integration
Product analytics and digital adoption platform. Use Pendo from Zoft voice agents, chat agents, workflows and AI employees.
- API key
- 5 actions
- Starts withA call, a chat message or a schedule
- ZoftAgent or workflow decides what happens next
- Then in Pendo
Get Account Details - AndGet Visitor Details
Zoft + Pendo
What Zoft can do with Pendo.
- 01Voice agentsA phone agent can use Pendo actions such as Get Account Details and Get Visitor Details during the call, then hand off to a person when it should.
- 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update Pendo while it talks to the customer.
- 03WorkflowsUse Pendo as a step on the workflow canvas, alongside the other apps in your stack.
- 04AI employeesAn AI employee can find and use Pendo actions on its own, and ask for your approval before it sends or changes anything important.
Actions 5
Things Zoft can do in Pendo.
- Get Account DetailsRetrieve details of an account by its ID.
- Get Visitor DetailsRetrieve details of a visitor by their ID.
- List GuidesRetrieve all guides from your Pendo account.
- Track EventSend a track event to Pendo.
- Custom API CallMake a custom API call to a specific endpoint
Setup
Connect Pendo in three steps.
- 01ConnectChoose Pendo in Connections and paste an API key from your Pendo account.
- 02Put it to workAdd Pendo as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
- 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.
More analytics and bi integrations.
See all in Analytics and BI
Sign in with OAuthGmailCommunication7 actions · 4 triggers
Sign in with OAuthMicrosoft TeamsAnalytics and BI16 actions · 4 triggers
Account detailsPostHogAnalytics and BI5 actions · 1 trigger
Account detailsTableauAnalytics and BI5 actions · 9 triggers
API keyDappierAI and models4 actions
Account detailsDrupalAnalytics and BI6 actions · 3 triggers
FAQ
Pendo on Zoft, answered.
What can Zoft do with Pendo?
Zoft supports 5 actions for Pendo. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.
How do I connect Pendo to Zoft?
Choose Pendo in Connections and paste an API key from your Pendo account.
Can a voice agent or chat agent use Pendo?
Yes. Once Pendo is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.
Can an AI employee work in Pendo without supervision?
Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.