Queue integration
A connector that allows you to push items into a queue, providing a way to throttle requests or process data in a First-In-First-Out (FIFO) manner. Use Queue from Zoft voice agents, chat agents, workflows and AI employees.
- No account needed
- 3 actions
- Starts withA call, a chat message or a schedule
- ZoftAgent or workflow decides what happens next
- Then in QueueClear queue
- AndPush to Queue
Zoft + Queue
What Zoft can do with Queue.
- 01Voice agentsA phone agent can use Queue actions such as Clear queue and Push to Queue during the call, then hand off to a person when it should.
- 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update Queue while it talks to the customer.
- 03WorkflowsUse Queue as a step on the workflow canvas, alongside the other apps in your stack.
- 04AI employeesAn AI employee can find and use Queue actions on its own, and ask for your approval before it sends or changes anything important.
Actions 3
Things Zoft can do in Queue.
- Clear queueClears all items inside a queue
- Push to QueuePush item to queue
- Pull items from queuePull items from queue
Setup
Connect Queue in three steps.
- 01ConnectQueue is built in. There is nothing to connect, so you can use it in a workflow straight away.
- 02Put it to workAdd Queue as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
- 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.
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FAQ
Queue on Zoft, answered.
What can Zoft do with Queue?
Zoft supports 3 actions for Queue. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.
How do I connect Queue to Zoft?
Queue is built in. There is nothing to connect, so you can use it in a workflow straight away.
Can a voice agent or chat agent use Queue?
Yes. Once Queue is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.
Can an AI employee work in Queue without supervision?
Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.