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Returning AI integration

Use Returning AI in Zoft workflows, voice agents, chat agents and AI employees. Use Returning AI from Zoft voice agents, chat agents, workflows and AI employees.

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  1. Starts withA call, a chat message or a schedule
  2. ZoftAgent or workflow decides what happens next
  3. Then in Returning AISend Channel Message
  4. AndReact to Message
Illustrative flow built from Returning AI’s real triggers and actions.

Zoft + Returning AI

What Zoft can do with Returning AI.

  • 01Voice agentsA phone agent can use Returning AI actions such as Send Channel Message and React to Message during the call, then hand off to a person when it should.
  • 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update Returning AI while it talks to the customer.
  • 03WorkflowsUse Returning AI as a step on the workflow canvas, alongside the other apps in your stack.
  • 04AI employeesAn AI employee can find and use Returning AI actions on its own, and ask for your approval before it sends or changes anything important.

Actions 3

Things Zoft can do in Returning AI.

  • Send Channel MessagePosts a message to a specified channel as a chosen user
  • React to MessageAdd an emoji reaction to a specific message as a chosen user.
  • Reply MessageReply to a specific message as a chosen user in a channel.

Setup

Connect Returning AI in three steps.

  1. 01ConnectChoose Returning AI in Connections and paste an API key from your Returning AI account.
  2. 02Put it to workAdd Returning AI as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
  3. 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.

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FAQ

Returning AI on Zoft, answered.

What can Zoft do with Returning AI?

Zoft supports 3 actions for Returning AI. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.

How do I connect Returning AI to Zoft?

Choose Returning AI in Connections and paste an API key from your Returning AI account.

Can a voice agent or chat agent use Returning AI?

Yes. Once Returning AI is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.

Can an AI employee work in Returning AI without supervision?

Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.

Put Returning AI to work in your operation.

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