Scenario integration
Use Scenario in Zoft workflows, voice agents, chat agents and AI employees. Use Scenario from Zoft voice agents, chat agents, workflows and AI employees.
- Username and password
- 1 action
- Starts withA call, a chat message or a schedule
- ZoftAgent or workflow decides what happens next
- Then in Scenario
Custom API Call
Zoft + Scenario
What Zoft can do with Scenario.
- 01Voice agentsA phone agent can use Scenario actions such as Custom API Call during the call, then hand off to a person when it should.
- 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update Scenario while it talks to the customer.
- 03WorkflowsUse Scenario as a step on the workflow canvas, alongside the other apps in your stack.
- 04AI employeesAn AI employee can find and use Scenario actions on its own, and ask for your approval before it sends or changes anything important.
Actions 1
Things Zoft can do in Scenario.
- Custom API CallMake a custom API call to a specific endpoint
Setup
Connect Scenario in three steps.
- 01ConnectChoose Scenario in Connections and enter the username and password for your Scenario account.
- 02Put it to workAdd Scenario as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
- 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.
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FAQ
Scenario on Zoft, answered.
What can Zoft do with Scenario?
Zoft supports 1 action for Scenario. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.
How do I connect Scenario to Zoft?
Choose Scenario in Connections and enter the username and password for your Scenario account.
Can a voice agent or chat agent use Scenario?
Yes. Once Scenario is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.
Can an AI employee work in Scenario without supervision?
Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.