Telnyx integration
Telecom API platform for SMS messaging, voice calls, and messaging webhooks. Use Telnyx from Zoft voice agents, chat agents, workflows and AI employees.
- Starts with
Message Received - ZoftAgent or workflow decides what happens next
- Then in TelnyxSend SMS
- AndMake Call
Zoft + Telnyx
What Zoft can do with Telnyx.
- 01Voice agentsA phone agent can use Telnyx actions such as Send SMS and Make Call during the call, then hand off to a person when it should.
- 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update Telnyx while it talks to the customer.
- 03WorkflowsStart a workflow when “Message Received” happens in Telnyx, or use Telnyx as any step on the canvas.
- 04AI employeesAn AI employee can find and use Telnyx actions on its own, and ask for your approval before it sends or changes anything important.
Actions 3
Things Zoft can do in Telnyx.
- Send SMSSend an SMS message using the Telnyx Messages API.
- Make CallInitiate an outbound call using the Telnyx Call Control API.
- Custom API CallMake a custom API call to a specific endpoint
Triggers 1
Events in Telnyx that can start a workflow.
- Message ReceivedTriggers when Telnyx delivers a message.received webhook event.
Setup
Connect Telnyx in three steps.
- 01ConnectChoose Telnyx in Connections and paste an API key from your Telnyx account.
- 02Put it to workAdd Telnyx as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
- 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.
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FAQ
Telnyx on Zoft, answered.
What can Zoft do with Telnyx?
Zoft supports 3 actions and 1 trigger for Telnyx. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.
How do I connect Telnyx to Zoft?
Choose Telnyx in Connections and paste an API key from your Telnyx account.
Can a voice agent or chat agent use Telnyx?
Yes. Once Telnyx is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.
Can an AI employee work in Telnyx without supervision?
Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.