Inbox integration

Email marketing and transactional email automation with INBOX (useinbox.com). Manage contacts, lists, campaigns, and react to delivery events. Use Inbox from Zoft voice agents, chat agents, workflows and AI employees.

Username and password
7 actions
6 triggers

Get early access Talk to sales

Starts withNew Contact
ZoftAgent or workflow decides what happens next
Then in InboxSend Transactional Email
AndCreate Campaign

Illustrative flow built from Inbox’s real triggers and actions.

Zoft + Inbox

What Zoft can do with Inbox.

01Voice agentsA phone agent can use Inbox actions such as Send Transactional Email and Create Campaign during the call, then hand off to a person when it should.
02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update Inbox while it talks to the customer.
03WorkflowsStart a workflow when “New Contact” happens in Inbox, or use Inbox as any step on the canvas.
04AI employeesAn AI employee can find and use Inbox actions on its own, and ask for your approval before it sends or changes anything important.

Actions 7

Things Zoft can do in Inbox.

Update ContactUpdates an existing INBOX contact. You can add or replace tags and set custom field values.
Create CampaignSchedules an INBOX campaign that sends a saved newsletter to one or more contact lists.
Custom API CallMake a custom API call to a specific endpoint
Add Contact to ListAdds a single contact to an INBOX contact list. Creates the contact if the email is new, otherwise updates the existing contact and ensures it is part of the list.
Create Contact ListCreates a new contact list in INBOX where you can later add contacts.
Mark Contact as UnsubscribedChanges a contact status to Unsubscribed so they stop receiving campaigns from INBOX. You can also mark them as Hard Bounce or Spam Reported.
Send Transactional EmailSends a one-off transactional email through INBOX Notify (e.g. password reset, receipt, welcome).

Triggers 6

Events in Inbox that can start a workflow.

New ContactTriggers when a new contact is added to your INBOX account (through a form, manual entry, import, or API).
Email OpenedTriggers each time a transactional email is opened by the recipient. Fires on every open (not unique).
New CampaignTriggers when a new campaign is created in your INBOX account.
Email BouncedTriggers when a transactional email permanently bounces (hard bounce) — the recipient address does not exist or is blocked.
Email Link ClickedTriggers when a recipient clicks a tracked link inside a transactional email.
Email Spam ReportedTriggers when a recipient marks a transactional email as spam in their inbox.

Setup

Connect Inbox in three steps.

01ConnectChoose Inbox in Connections and enter the username and password for your Inbox account.
02Put it to workAdd Inbox as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.

See all in Marketing

FAQ

Inbox on Zoft, answered.

What can Zoft do with Inbox?

Zoft supports 7 actions and 6 triggers for Inbox. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.

How do I connect Inbox to Zoft?

Choose Inbox in Connections and enter the username and password for your Inbox account.

Can a voice agent or chat agent use Inbox?

Yes. Once Inbox is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.

Can an AI employee work in Inbox without supervision?

Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.

Put Inbox to work in your operation.