WaitWhile integration
WaitWhile is an appointment scheduling and queue management platform. Use WaitWhile from Zoft voice agents, chat agents, workflows and AI employees.
- API key
- 5 actions
- 2 triggers
- Starts with
New Or Updated Visit - ZoftAgent or workflow decides what happens next
- Then in WaitWhileCreate a customer
- AndCreate or Update a Visit
Zoft + WaitWhile
What Zoft can do with WaitWhile.
- 01Voice agentsA phone agent can use WaitWhile actions such as Create a customer and Create or Update a Visit during the call, then hand off to a person when it should.
- 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update WaitWhile while it talks to the customer.
- 03WorkflowsStart a workflow when “New Or Updated Visit” happens in WaitWhile, or use WaitWhile as any step on the canvas.
- 04AI employeesAn AI employee can find and use WaitWhile actions on its own, and ask for your approval before it sends or changes anything important.
Actions 5
Things Zoft can do in WaitWhile.
- Delete a visitPermanently remove a visit from the database. The visit will no longer be retrievable and will not be factored into analytics.
- Create a customerCreate a new customer in Waitwhile
- Custom API CallMake a custom API call to a specific endpoint
- Search customersSearch for customers by name, phone, email, or identifier
- Create or Update a VisitCreate a new visit or update an existing visit in Waitwhile
Triggers 2
Events in WaitWhile that can start a workflow.
- New Or Updated VisitTriggers when a visit is created or updated
- New Or Updated MessageTriggers when an SMS or EMAIL notification is created or its delivery status changes
Setup
Connect WaitWhile in three steps.
- 01ConnectChoose WaitWhile in Connections and paste an API key from your WaitWhile account.
- 02Put it to workAdd WaitWhile as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
- 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.
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FAQ
WaitWhile on Zoft, answered.
What can Zoft do with WaitWhile?
Zoft supports 5 actions and 2 triggers for WaitWhile. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.
How do I connect WaitWhile to Zoft?
Choose WaitWhile in Connections and paste an API key from your WaitWhile account.
Can a voice agent or chat agent use WaitWhile?
Yes. Once WaitWhile is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.
Can an AI employee work in WaitWhile without supervision?
Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.