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WhatsScale integration

Send WhatsApp messages, manage contacts, and automate conversations via WAHA. Use WhatsScale from Zoft voice agents, chat agents, workflows and AI employees.

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  1. Starts withWatch Group Messages
  2. ZoftAgent or workflow decides what happens next
  3. Then in WhatsScaleSend a Message (Manual Entry)
  4. AndSend an Image (Manual Entry)
Illustrative flow built from WhatsScale’s real triggers and actions.

Zoft + WhatsScale

What Zoft can do with WhatsScale.

  • 01Voice agentsA phone agent can use WhatsScale actions such as Send a Message (Manual Entry) and Send an Image (Manual Entry) during the call, then hand off to a person when it should.
  • 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update WhatsScale while it talks to the customer.
  • 03WorkflowsStart a workflow when “Watch Group Messages” happens in WhatsScale, or use WhatsScale as any step on the canvas.
  • 04AI employeesAn AI employee can find and use WhatsScale actions on its own, and ask for your approval before it sends or changes anything important.

Actions 28

Things Zoft can do in WhatsScale.

  • Custom API CallMake a custom API call to a specific endpoint
  • Check WhatsApp NumberCheck if a phone number has WhatsApp
  • Get a CRM ContactRetrieve a CRM contact by ID
  • Send a Message (Manual Entry)Send a text message by entering a phone number or group ID manually
  • List CRM ContactsRetrieve a paginated list of CRM contacts with optional filters
  • Send an Image (Manual Entry)Send an image by entering a phone number or group ID manually.
  • Send a Video (Manual Entry)Send a video by entering a phone number or group ID manually.
  • Create a CRM ContactAdd a new contact to your WhatsScale CRM
  • Delete a CRM ContactPermanently delete a contact from your WhatsScale CRM
  • Send a Message to a GroupSend a text message to a WhatsApp group selected from your group list
Show all 28
  • Update a CRM ContactUpdate the name or tags of an existing CRM contact
  • Add a Tag to a CRM ContactAdd a single tag to an existing CRM contact
  • Send an Image to a GroupSend an image to a WhatsApp group selected from the dropdown.
  • Send a Video to a GroupSend a video to a WhatsApp group selected from the dropdown.
  • Send a Text to a ChannelSend a text message to a WhatsApp Channel
  • Send a Message to a ContactSend a text message to a WhatsApp contact selected from your contact list
  • Send an Image to a ChannelBroadcast an image to a WhatsApp Channel selected from the dropdown.
  • Send an Image to a ContactSend an image to a WhatsApp contact selected from the dropdown.
  • Send a Video to a ChannelBroadcast a video to a WhatsApp Channel selected from the dropdown.
  • Send a Video to a ContactSend a video to a WhatsApp contact selected from the dropdown.
  • Remove a Tag from a CRM ContactRemove a single tag from a CRM contact
  • Send a Document to a GroupSend a document to a WhatsApp group selected from the dropdown.
  • Send a Document to a ContactSend a document to a WhatsApp contact selected from the dropdown.
  • Send a Message to a CRM ContactSend a text message to a contact from your WhatsScale CRM
  • Find a CRM Contact by PhoneLook up a CRM contact using their phone number
  • Send an Image to a CRM ContactSend an image to a WhatsScale CRM contact selected from the dropdown.
  • Send a Video to a CRM ContactSend a video to a WhatsScale CRM contact selected from the dropdown.
  • Send a Document to a CRM ContactSend a document to a WhatsScale CRM contact selected from the dropdown.

Triggers 5

Events in WhatsScale that can start a workflow.

  • Watch Group MessagesTriggers when a new message is received in any WhatsApp group.
  • Watch Channel MessagesTriggers when a new message is posted to any WhatsApp Channel (includes own posts).
  • Watch Incoming MessagesTriggers when a new 1-on-1 WhatsApp message is received.
  • Watch Specific Group MessagesTriggers when a new message is received in a specific WhatsApp group.
  • Watch Specific Channel MessagesTriggers when a new message is posted to a specific WhatsApp Channel.

Setup

Connect WhatsScale in three steps.

  1. 01ConnectChoose WhatsScale in Connections and paste an API key from your WhatsScale account.
  2. 02Put it to workAdd WhatsScale as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
  3. 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.

More communication integrations.

See all in Communication

FAQ

WhatsScale on Zoft, answered.

What can Zoft do with WhatsScale?

Zoft supports 28 actions and 5 triggers for WhatsScale. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.

How do I connect WhatsScale to Zoft?

Choose WhatsScale in Connections and paste an API key from your WhatsScale account.

Can a voice agent or chat agent use WhatsScale?

Yes. Once WhatsScale is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.

Can an AI employee work in WhatsScale without supervision?

Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.

Put WhatsScale to work in your operation.

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