AgentX integration
Use AgentX in Zoft workflows, voice agents, chat agents and AI employees. Use AgentX from Zoft voice agents, chat agents, workflows and AI employees.
- API key
- 5 actions
- 2 triggers
- Starts with
New Agent - ZoftAgent or workflow decides what happens next
- Then in AgentXSend Message to Existing Conversation
- AndCreate Conversation With Single Agent
Zoft + AgentX
What Zoft can do with AgentX.
- 01Voice agentsA phone agent can use AgentX actions such as Send Message to Existing Conversation and Create Conversation With Single Agent during the call, then hand off to a person when it should.
- 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update AgentX while it talks to the customer.
- 03WorkflowsStart a workflow when “New Agent” happens in AgentX, or use AgentX as any step on the canvas.
- 04AI employeesAn AI employee can find and use AgentX actions on its own, and ask for your approval before it sends or changes anything important.
Actions 5
Things Zoft can do in AgentX.
- Find MessageSearches for a specific message by ID (or searches text within messages) inside a conversation.
- Search AgentsFind agents by name or ID using search filters.
- Find ConversationLooks up an existing conversation by Agent ID (optionally by conversation ID or Name).
- Create Conversation With Single AgentCreate a new conversation with a specific Agent by ID.
- Send Message to Existing ConversationSend a message to an existing conversation with an agent.
Triggers 2
Events in AgentX that can start a workflow.
- New AgentTriggers when a new AgentX agent is created.
- New ConversationTriggers when a new conversation begins with a specific Agent. Only detects conversations created after the trigger is enabled.
Setup
Connect AgentX in three steps.
- 01ConnectChoose AgentX in Connections and paste an API key from your AgentX account.
- 02Put it to workAdd AgentX as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
- 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.
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FAQ
AgentX on Zoft, answered.
What can Zoft do with AgentX?
Zoft supports 5 actions and 2 triggers for AgentX. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.
How do I connect AgentX to Zoft?
Choose AgentX in Connections and paste an API key from your AgentX account.
Can a voice agent or chat agent use AgentX?
Yes. Once AgentX is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.
Can an AI employee work in AgentX without supervision?
Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.