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AWS Bedrock integration

Build generative AI applications with foundation models. Use AWS Bedrock from Zoft voice agents, chat agents, workflows and AI employees.

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  1. Starts withA call, a chat message or a schedule
  2. ZoftAgent or workflow decides what happens next
  3. Then in AWS BedrockAsk Bedrock
  4. AndGenerate Image
Illustrative flow built from AWS Bedrock’s real triggers and actions.

Zoft + AWS Bedrock

What Zoft can do with AWS Bedrock.

  • 01Voice agentsA phone agent can use AWS Bedrock actions such as Ask Bedrock and Generate Image during the call, then hand off to a person when it should.
  • 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update AWS Bedrock while it talks to the customer.
  • 03WorkflowsUse AWS Bedrock as a step on the workflow canvas, alongside the other apps in your stack.
  • 04AI employeesAn AI employee can find and use AWS Bedrock actions on its own, and ask for your approval before it sends or changes anything important.

Actions 5

Things Zoft can do in AWS Bedrock.

  • Ask BedrockSend a text prompt to an Amazon Bedrock model.
  • Generate ImageGenerate an image from a text prompt using Amazon Titan Image Generator or Stability AI models.
  • Custom API CallMake a custom API call to any AWS Bedrock endpoint. Requests are automatically signed with AWS Signature V4.
  • Generate EmbeddingsGenerate vector embeddings from text using Amazon Titan Embed, Cohere Embed, or Amazon Nova Multimodal Embeddings models.
  • Generate Content from ImageAsk a Bedrock model a question about an image.

Setup

Connect AWS Bedrock in three steps.

  1. 01ConnectChoose AWS Bedrock in Connections and enter the account details AWS Bedrock asks for, such as a store name or token.
  2. 02Put it to workAdd AWS Bedrock as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
  3. 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.

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FAQ

AWS Bedrock on Zoft, answered.

What can Zoft do with AWS Bedrock?

Zoft supports 5 actions for AWS Bedrock. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.

How do I connect AWS Bedrock to Zoft?

Choose AWS Bedrock in Connections and enter the account details AWS Bedrock asks for, such as a store name or token.

Can a voice agent or chat agent use AWS Bedrock?

Yes. Once AWS Bedrock is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.

Can an AI employee work in AWS Bedrock without supervision?

Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.

Put AWS Bedrock to work in your operation.

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