CyberArk integration

Manage users, groups, and access controls in CyberArk Privileged Access Management. Use CyberArk from Zoft voice agents, chat agents, workflows and AI employees.

Account details
17 actions

Get early access Talk to sales

Starts withA call, a chat message or a schedule
ZoftAgent or workflow decides what happens next
Then in CyberArkCreate User
AndAdd Member to Group

Illustrative flow built from CyberArk’s real triggers and actions.

Zoft + CyberArk

What Zoft can do with CyberArk.

01Voice agentsA phone agent can use CyberArk actions such as Create User and Add Member to Group during the call, then hand off to a person when it should.
02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update CyberArk while it talks to the customer.
03WorkflowsUse CyberArk as a step on the workflow canvas, alongside the other apps in your stack.
04AI employeesAn AI employee can find and use CyberArk actions on its own, and ask for your approval before it sends or changes anything important.

Actions 17

Things Zoft can do in CyberArk.

Find UserReturns a list of existing users in the Vault based on filter criteria (requires Audit users permissions)
Create UserCreates a new user in the CyberArk Vault
Delete UserDeletes a specific user in the Vault (requires Add/Update Users authorization)
Enable UserEnables a specific user in the Vault
Update UserUpdates an existing Vault user (except Master and Batch built-in users)
Disable UserDisables a specific user in the Vault
Activate UserActivates an existing user who was suspended after entering incorrect credentials multiple times
Get Password ValueRetrieves the password or SSH key of an existing account identified by its Account ID
Add Member to GroupAdds a user as a member to an existing Vault group (requires Add/Update users permissions)
Set Next Password in BulkSets multiple accounts' credentials to use for the next CPM change

Show all 17

Change Credentials Immediately in BulkMarks multiple accounts for an immediate credentials change by the CPM to a new random value
Verify Credentials in BulkMarks multiple accounts for verification by the CPM
Remove Member from GroupRemoves a specific user from a user group in the Vault
Retrieve Private SSH KeyRetrieves a private SSH key file from an existing account identified by its Account ID
Reconcile Credentials in BulkMarks multiple accounts for automatic reconciliation by the CPM
Change Credentials in the VaultSets account credentials and changes them in the Vault. This will not affect credentials on the target device.
Change Credentials in the Vault in BulkSets credentials for multiple accounts and changes them in the Vault. This does not affect credentials on the target device.

Setup

Connect CyberArk in three steps.

01ConnectChoose CyberArk in Connections and enter the account details CyberArk asks for, such as a store name or token.
02Put it to workAdd CyberArk as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.

See all in Productivity

FAQ

CyberArk on Zoft, answered.

What can Zoft do with CyberArk?

Zoft supports 17 actions for CyberArk. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.

How do I connect CyberArk to Zoft?

Choose CyberArk in Connections and enter the account details CyberArk asks for, such as a store name or token.

Can a voice agent or chat agent use CyberArk?

Yes. Once CyberArk is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.

Can an AI employee work in CyberArk without supervision?

Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.

Put CyberArk to work in your operation.