Discourse integration
Modern open source forum software. Use Discourse from Zoft voice agents, chat agents, workflows and AI employees.
- Account details
- 6 actions
- Starts withA call, a chat message or a schedule
- ZoftAgent or workflow decides what happens next
- Then in Discourse
Send Private Message - AndCreate Post
Zoft + Discourse
What Zoft can do with Discourse.
- 01Voice agentsA phone agent can use Discourse actions such as Send Private Message and Create Post during the call, then hand off to a person when it should.
- 02Chat agentsThe same agent on web chat, WhatsApp or SMS can look up and update Discourse while it talks to the customer.
- 03WorkflowsUse Discourse as a step on the workflow canvas, alongside the other apps in your stack.
- 04AI employeesAn AI employee can find and use Discourse actions on its own, and ask for your approval before it sends or changes anything important.
Actions 6
Things Zoft can do in Discourse.
- Create PostCreate a new post in discourse
- Create TopicCreate a new topic in Discourse
- Custom API CallMake a custom API call to a specific endpoint
- Add Users to GroupAdd users to a group
- Send Private MessageSend a private message in Discourse
- Change User Trust LevelChange the trust level of a user
Setup
Connect Discourse in three steps.
- 01ConnectChoose Discourse in Connections and enter the account details Discourse asks for, such as a store name or token.
- 02Put it to workAdd Discourse as a workflow step, or let a voice agent, chat agent or AI employee use it as a tool.
- 03Review every runAdd approvals where you want a person in the loop. Every run leaves a record you can check.
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FAQ
Discourse on Zoft, answered.
What can Zoft do with Discourse?
Zoft supports 6 actions for Discourse. You can use them as workflow steps, and voice agents, chat agents and AI employees can call them as tools.
How do I connect Discourse to Zoft?
Choose Discourse in Connections and enter the account details Discourse asks for, such as a store name or token.
Can a voice agent or chat agent use Discourse?
Yes. Once Discourse is connected, a voice agent or chat agent can use its actions during a conversation. Permissions control which actions each agent can use.
Can an AI employee work in Discourse without supervision?
Only as far as you allow. AI employees ask for approval before sensitive steps, and every run leaves a record you can review.